Melissa Bortko

Experience

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  Krispy Kreme

  Nov 2001 - Mar 2019

  Senior Operations Manager/ Multi Unit

  Responsible for retail and wholesale operations across five locations within a 400 sq. mile region. Cultivated and mentored a team of ten salaried managers to align market strategies emphasizing ingredient cost and labor management.• Expanded the market from two to six stores increasing revenue from $2m to $18m annually.• Designed and implemented a comprehensive operational improvement strategy focused on enhancing labor efficiency across all locations. This initiative optimized staffing levels, streamlined scheduling processes, and reduced labor costs while maintaining high customer service standards. The success of the program led to its adoption by corporate, setting a new company-wide benchmark for operational efficiency. • Managed comprehensive financial oversight, including income and expense budget control, P&L analysis, accounts payable/receivable, and inventory reporting. Through diligent monitoring and cost optimization strategies, achieved a 35% Gross Profit Margin (GPM) for the business, significantly enhancing profitability. This involved closely tracking financial performance, identifying areas for improvement, and implementing actionable solutions to maximize revenue and minimize expenses.• Strategically implemented process improvements across all operations, fostering a lean culture that streamlined workflows, reduced waste, and optimized overall efficiency. These initiatives contributed to better resource utilization and more consistent performance across locations.• Led regular safety meetings and conducted thorough quality assurance audits to ensure safe working conditions. Focused on maintaining OSHA and FDA compliance, while proactively identifying risks and implementing corrective actions. This approach resulted in a significant reduction in employee injuries, enhancing workplace safety and operational stability. Show less

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  Chipotle Mexican Grill

  Mar 2019 - Oct 2020

  General Manager/ Multi Unit

  Responsible for partnering with the Field Leader to design and implement division-wide process improvements aimed at optimizing labor and inventory management, quality standards, safety, and cleanliness in underperforming restaurants.• Led day-to-day operations, across the Charlotte market, ensuring the highest level of customer satisfaction while consistently meeting and exceeding sales targets. Improved market profitability 23%.• Collaborated with the regional management team to design and implement process improvements across the Charlotte market, driving a 38% increase in online order efficiency and enhancing overall operational performance.• Managed inventory control, cost management, and supply chain optimization, ensuring streamlined operations and boosting profitability for each location.• Recruited, trained, and mentored a high-performing leadership team across ten locations, fostering a positive work culture that improved employee engagement and retention. Show less

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  F45 Training

  Jul 2019 - now

  Owner/ Operating Partner

  Entrepreneurial operator committed to building a thriving fitness community and delivering exceptional member experiences.• Business Growth: Scale membership and revenue through strategic marketing, community engagement, and partnerships.• Team Leadership: Recruit, train, and manage a high-performing team, fostering a motivating and collaborative culture.• Operational Excellence: Oversee daily studio operations, including scheduling, budgeting, and adherence to F45 standards.• Member Engagement: Cultivate strong member relationships, driving retention and referrals through personalized fitness experiences.• Marketing & Branding: Boost brand visibility through digital marketing, social media, and local events.Passionate about fitness and dedicated to creating a dynamic, supportive environment that helps members achieve their goals. Show less

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  Amazon

  Apr 2021 - Aug 2023

  Operations Manager (L6)

  Led outbound (flow) operations at one of Amazon’s highest-volume fulfillment centers, overseeing 500+ associates and mentoring a team of eight area managers to deliver operational excellence. Fostered a positive work environment aligned with Amazon’s Leadership Principles while driving safety, quality, and productivity.• Strategically developed multi-department labor and productivity plans using demand forecasts, backlogs, and labor projections, achieving network goals for high-performing outbound operations executing 50,000 units per hour.• Implemented workflow management tools, including standard work checklists and flowcharts, ensuring timely completion of key deliverables and mitigating risks to customer orders. Reduced customer experience misses by 40% over six months, generating $37,000 in average monthly cost savings.• Directed process improvement initiatives leveraging kaizen and root cause analysis to enhance customer and associate experiences, improving sort DPMO by 40%, chuting rates by 37%, and outbound TPH by 50%.• Spearheaded a site-wide safety project using Lean Six Sigma methodology, reducing the SLI score by 11% and elevating the site to #3 in the Amazon network for safety performance. Show less

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  BlueCrest

  Jan 2024 - now

  Field Operations Manager

  Responsible for field operations, project management, and customer support within the Parcel Automation Systems business unit. Provided leadership to 3 Project Managers with a team of roughly 50 FTE’s and independent contractors and accountability for $35M in project budgets in 2024. • Supported the planning, design, and delivery of a $35M packaging handling and distribution project for a major eCommerce retail customer, with accountability for project controls, quality standards, compressed implementation timelines, and cross-functional team leadership. • Designed and implemented a comprehensive 24/7 customer support infrastructure, including technical support hotline and operational tracking application, delivering 100% SLA adherence in 2024 and significant improvements in service delivery and customer satisfaction metrics. • Responsible for developing and implementing enterprise-wide operational processes for the Parcel Automation Systems Business Unit, including: - Project turnover and solution development protocols. Warranty support and spare parts management systems. - Procurement and financial control frameworks. - Safety programs delivering 55% month-over-month productivity improvement. • Designed and implemented comprehensive financial management systems with accountability for: - Performance reporting frameworks for budgets and forecasting. - Labor cost tracking mechanisms consistently delivering under-budget performance. • Responsible for strategic relationship management with subcontractors and vendors while providing mentorship to project managers and service technicians in planning, communication, and project control methodologies, driving measurable improvements in project delivery and team performance. Show less