Elod Edes

Experience

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  Clearwater

  Sept 2003 - Apr 2006

  Service Manager

  • Leading the Service department with 15 employees at the site and having extended responsibilities of leading 7 employees in countryside locations• To organise and optimise the operation of the department including workload, spare part and equipment supply, supply chain optimisation and quality control,• Planning and overseeing the department’s budget, inventory monitoring and control• Participation in product marketing, price negotiation together with CEO for customers in Europe (i.e.: Nestle Waters – Powwow Germany, LaFantana – Romania, Sip Wel – Belgium)• Providing training and support for customers Show less

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  NXP Semiconductors

  Jun 2006 - May 2016

  • Leading the EMEA Complaint Handling Team• Coordinating and driving communication improvement internally worldwide• Daily review of analysis reports, providing support to Customers with close cooperation of our Business Lines• Providing regular internal training about 8D, 3x5Why, relevant production processes• Contribution to the 8D improvement program, review 8D scoring internally, providing feedback to the responsible Team• Supporting the EMEA Quality Manager in regional and global projects Show less

  • Customer Quality Engineer Global Continental

    Oct 2012 - May 2016

  • Technical Complaint Handling Team Manager

    Jun 2006 - Sept 2012
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  NXP Semiconductors

  Oct 2016 - now

  Customer Quality Program Manager Global Robert Bosch GmbH

  Coordination of all quality related topics linked to NXP Semiconductors products for Robert Bosch GmbH worldwide:- KPI definition, monitoring, reporting and driving related improvement actions- Coordination of new product introduction support- PCN review- Management meeting, workshop coordination- Driving improvement programs- Audit monitoring, coordination- Complaint support with focus on escalation- Coordinating changes in the quality contract