Natalie Photiadis

Experience

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  Representative Brian Higgins

  Jan 2011 - Jun 2011

  Intern

  - Successfully cultivated positive rapport between the Congressman's office and constituents through phone conversations and personal tours of the Capitol Building.- Assisted with administrative tasks in the office, interacting directly with constituents and staff members.- Attended briefings and wrote reports for staff members.- Drafted replies to constituent inquiries and other written assignments as necessary.

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  Fulbright

  Sept 2011 - Aug 2012

  Fulbright Scholar

  Conducted independent research on asylum policy in Italy with focus on reception facilities and integration programs for asylum seekers and refugees. Research included interviews with related actors, field visits to reception facilities and other refugee support programs, and survey data from 350 university and high school level students from around Italy reflecting their views on refugees.

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  Duke, Holzman, Photiadis & Gresens, LLP

  Jan 2013 - Aug 2013

  Branding Program Coordinator

  Supported organization’s strategic objective of establishing brand identity by developing logo, tagline, website design and content. Conducted interviews with partners, staff and clients and synthesized into website content and messaging.

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  CSR UNIGE - Executive Education in Corporate Social Responsibility at University of Geneva

  Apr 2014 - Jul 2014

  Intern

  - Created content calendar and produced content aligned with program’s strategic initiatives, increasing digital followers by 10%. - Conducted research and analysis according to program priorities and provided logistical coordination for events.

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  Self-Employed

  Jun 2014 - Oct 2015

  English Instructor

  Provided private English language instruction to clients of varying levels and diverse backgrounds. Adapted lesson plans to individual client needs and objectives. Developed clients’ professional capabilities through building English language skills.

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  Tryngo

  May 2015 - Oct 2015

  VP Business Development

  Business development at e-sharing and resource optimization platform Tryngo, Sarl. Identified market opportunities and managed partnership agreements for small IT start-up. Improved company’s advertising communications and developed corporate responsibility strategy.

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  Variety - The Children's Charity of Buffalo and Western New York

  Jul 2016 - Apr 2018

  Co Director

  Responsible for initiating and implementing new marketing, communications and development strategies. Key accomplishments include:- Developed communications strategy and communications plans for fundraising events and initiatives, including 14 live events and multiple online campaigns- Led new website development, wrote press releases and other content, designed document templates and increased social media followers by 1,000+- Planned and executed new fundraising tactics resulting in $26,000 in new funds- Developed integrated marketing campaign with consistent messaging across multiple platforms, including print, web, outdoor and merchandise- Set up donor CRM and initiated email marketing program from scratch, growing emailing list from 0 to 600+- Nurtured existing relationships and cultivated new ones with donors and volunteers, serving as main point of contact for the organization- Engaged in preparation and implementation of over a dozen live events, including conceptualizing two new events- Coordinated and oversaw volunteer efforts- Identified and mitigated risks in the organization's IT infrastructure and implemented process improvements to save costs Show less

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  The Johns Hopkins University School of Medicine

  Aug 2019 - Jun 2020

  Research Coordinator

  - Completed all research related efforts governing internal communications, regulatory and training activities, and database management across ten sites for a multi-site registry study.- Spearheaded productivity over study recruitment, enrollment, communications, and database maintenance for study subjects in six clinical studies with four physicians averaging 20 patients per day.- Championed the success and performance of five student interns.KEY ACHIEVEMENTS:- Co-author on a published journal article titled: Non-Mydriatic Ultra-Widefield Fundus Photography in a Hematology Clinic Shows Utility for Sickle Cell Retinopathy Screening. Show less

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  Viridi

  Jun 2020 - now

  - Monitor industry trends, regulatory and standards frameworks, and funding opportunities at local, state and federal levels. - Participate in industry associations and develop partnerships with research institutions for collaborative projects. - Author proposals for new opportunities incorporating federal and state funding opportunities and startup accelerators.- Govern funded projects and partner cross-functionally with other internal and external stakeholders.- Research regulatory requirements for BESS deployments and compose whitepapers for legislative audiences. - Engineer and integrate a sustainability management system into the QMS and investigate development of ISO14001-based EMS.- Extend tours of the facility for visitors from public and private entities.KEY ACHIEVEMENTS:- Successfully executed $4.5M voucher incentive project, with another $4.5M currently under way. - Generated $250K in awards for support and demonstration projects by writing an application for acceptance into the Clean Fight startup accelerator.- Spearheaded a product life cycle assessment collaboration project with the University at Buffalo and obtained $50K in funding.- Co-authored a paper that was accepted into a technical conference.- Composed a successful concept paper for a federal funding opportunity.- Managed proposal development and submission for $4.9M multi-year, multi-organization project.- Incurred a 75% reimbursement percentage for eligible interns and new hires by submitting applications and administering programs for the NYS clean energy internship and on-the-job training funding programs. Show less - Developed Standard Operating Procedures, processes, and document templates for all customer-related activities from pre-to-post sale including customer onboarding, order fulfillment, logistics, service, warranty, billing, and A/R at rapidly growing start-up company with cumulative revenue of $7M+ during tenure.- Optimized communications between senior management, service teams, customers, customer service, and inside sales teams during a period of growth from 15 to 145 employees.- Implemented software solution for customer order management, repair and warranty management, and invoicing, including database for recording and reporting sales & service data; none of these processes existed prior to employment. Trained associates on this system.- Designed product-specific environmental sustainability tools.- Engineered and improved business processes to reduce waste, human error and other costs and increased profits.- Served as Process-Owner and document author for ISO9001 certified QMS procedures and served on Internal Audit Committee.- Generated metrics and presented Customer Satisfaction information at quality management meetings: on-time delivery, customer surveys, new and repeat customers, service reports, and warranty expenses.KEY ACHIEVEMENTS:- Originated tools needed for the organization: SOPs for sales, shipping, repairs, returns, warranty, and invoicing; document templates for the entire sales cycle; and a database for capturing and organizing hundreds of sales and service data points, resulting in tens of thousands of data points for analysis and continuous improvement.- Completed 500+ orders with a recent customer satisfaction rating of 100%.- Implemented process improvements and automated actions to reduce costs and generated $65K in profits.- Partnered in development of Quality Management System; wrote Customer Satisfaction and Returns & Warranty procedures for QMS. Participated in obtaining ISO9001 Certification and completed internal audits. Show less

  • Regulatory & Government Affairs Manager

    Jan 2023 - now

  • Enterprise Coordination and Commerce Optimization Manager

    Jun 2020 - Feb 2023