Deep Enrich
Perla Leon
Technical support
170 followers
Mexico City, Mexico
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About me
System Services Representative zSeries at IBM
Education
Universidad del Valle de México
2002 - 2006Bachelor's degree Electronics Engineering
Experience
Ibermabyc
Jun 2006 - Jan 2007Technical supportProblem DeterminationPreventive and Corrective MaintenanceCustomer Service
IBM
Jul 2007 - nowSystem Services Representative zSeriesPerform customer management to support situations that involve engineeringServices Solutions in hardware supportUpdate firmware to Storage and System zSeries
Licenses & Certifications
ITIL® Foundation Certificate in IT Service
Sept 2015- View certificate
IBM System z - Field Support, Experienced
IBMJun 2021
- View certificate
IBM Z Foundations
IBMJun 2021 - View certificate
Interskill - Mainframe Specialist - Network Communications - Foundations 2.4
IBMSept 2023 - View certificate
IBM z15 Technical Advisor
IBMMay 2022
Honors & Awards
- Awarded to Perla LeonIBM Means Service Award International Business Machines Corporation Dec 2012 In recognition of outstanding achievement during 4Q
Languages
- spSpanish
- enEnglish
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