Magnus Hansen

Experience

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  Manpower AS

  Feb 1992 - Jul 1994

  Warehouse employee
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  Norsk Power Supply

  Aug 1994 - Dec 1994

  Production employee
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  H.M. Kings Gard

  Jan 1995 - Dec 1995

  Gardist

  Guard/ Escort & security service

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  Stena Miljø AS

  May 1996 - Nov 1997

  Medarbeider
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  Finn Clausen AS

  Dec 1997 - Apr 2001

  Field Engineer
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  Canon Norge

  May 2001 - Jan 2009

  Field engineer

  Responsible for solving customers reported problem and customer guidance. Close cooperation with Technicians, Coordinators and sellers. Handled digital multifunction machines, black and white and color. General good IT skills and basic network understanding

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  Østfold University College, Engineering Department

  Aug 2006 - Jun 2009

  Bachelor of Technological Innovation and Entrepreneurship

  Bachelor of Technological Innovation and Entrepreneurship• Engineering in mechanics, electronics design, product development, quality, risk (ERM) and business management• Experienced in operating and managing entrepreneurship development in enterprises• Learned to effectively and independently acquire new skills • Cultivated innovative and interdisciplinary thinking by developing innovative technological solutions

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  ERC GROUP SB

  Jan 2007 - Jan 2008

  General Manager
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  University of Oslo

  Aug 2009 - Jan 2011

  Master, ESST Society, Science and Technology in Europe

  Master of Arts in Society, Science and Technology in Europe.• Developed interdisciplinary approach to problem solving• Examined the development and role of science and technology in our modern and innovative society • Specialized in Globalization, Innovation and Policy• Acquired analytical and methodological expertise• Thesis: The Economic Benefits of Participating in the European Space Agency Programs

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  International Space University

  Jun 2010 - Sept 2010

  SSP10

  Space Studies Program (SSP)• Prepared RFPs and participated in team projects • Won a simulated tender based on ESA's procurement system• business & management (specialization)• Won SSP scholarship from the Norwegian Space Centre The curriculum covers the principal space-related fields, both technical and non-technical. The topics range from engineering, physi¬cal sciences and satellite applications to life sciences, policy, management and humanities.

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  Ressurspartner AS

  Feb 2012 - Aug 2012

  Warranty Engineer

  Oversaw warranty claims and learning the technical equipment building network in and outside the organisation in line with the predefined standards.

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  National Oilwell Varco

  Aug 2012 - Aug 2016

  Delivered advice related to radioactive equipment and sources for offshore operations, control of documentation as well as training to engineers related to radiation safety, calibrations, and leak tests. Served as a contact person towards the Norwegian Radiation Protection Authority.Key Contribution: Developed a system for the company’s radiation system securing the governments regulation is fore filled. Delivered proactive assistance to customers (shipyards and rigs around the world), with advice on this issue since many lack the specific knowledge needed. Show less Timely delivered drilling fluid equipment from the Asker/Oslo office and for wave compensation equipment from the Tønsberg office. Ensured seamless operations by identifying and resolving all contractual, financial, legal, and technical aspects regarding warranty issues in coordination with the engineering resources, service personnel, and acquisition of required parts and materials. Led all aspects of the project such as QA, safety, RCA, documentation, preparing action plans, lesion learned, trend and cost analyses, and advisor for engineering.Key Contributions: Rectified a warranty issue, as well as spearheaded a product development effort that resulted in development of a new product. Led all aspects of warrantyproject including delivery of drilling fluid equipment and wave compensation equipment delivered from another office location in Norway. Trained, coached, and mentored engineers for process improvement and capacity building. Show less

  • Radiation Protection Supervisor

    Jun 2013 - Aug 2016

  • Warranty Engineer

    Aug 2012 - Aug 2016
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  Hafslund

  Sept 2016 - Jan 2020

  Senior Adviser

  Achieve customer satisfaction by managing all private, public, and industry claims concerning the electric grid. Contribute to consented tiger team with implementation of a lean start-up method and GDPR. Represent the department and providing advice throughout the organisation, also in different project groups for improvement work or other challenges. Prepare report based on KPI (department’s performance) and deliver to executive management for performance evaluation. Contribute on emergency readiness during storms, while managing customer calls and reporting issues.Key Contributions: Reduced backlog claims and improved work routine leading to more efficient claims handling by streamlining work routines; communicating with cross-functional dept. Introduced and implemented lean start-up method for improvement work to increase customer satisfaction, which resulted in automating web service. Show less

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  Elvia

  Jan 2020 - Apr 2022

  Senior Adviser
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  ABB

  May 2022 - now

  Warranty Manager