Marcos Teixeira

Experience

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  TMN-Telecomunicações Móveis Nacionais, SA

  Jan 1998 - Jan 1999

  Customer Support at TMN (MEO) | Inbound and Outbound Customer Assistance

  am an experienced professional in providing comprehensive customer support within the telecommunications industry, with a specialization in TMN (now MEO). Throughout my career, I have been responsible for delivering inbound and outbound customer support, utilizing my fluency in English to ensure the highest level of service. My passion for problem-solving and my English communication skills have been the cornerstones of my career.During my tenure at TMN (MEO), I served as a vital point of contact for customers, providing support in both inbound and outbound calls. Some of the highlights of my experience include:English Language Support: Effectively delivering support to customers in English to address inquiries, technical issues, and service requests.Complaint Management: Handling customer complaints professionally and effectively, ensuring satisfactory resolutions.Persuasive Communication: Conducting outbound calls to promote services and offerings, contributing to the growth of the customer base.Problem Solving: Utilizing problem-solving skills to identify and rectify technical and billing issues.Customer Satisfaction: Ensuring that customers leave interactions with a positive experience and their needs met Exibir menos

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  Câmara Municipal de Lisboa

  Jan 2003 - Jan 2005

  Social Action Specialist at Lisbon City Council

  Social Action Specialist with a wealth of experience working at the Lisbon City Council. My career has been centered around two critical areas: facilitating the integration of at-risk adolescents and children and spearheading initiatives aimed at addressing loneliness and social inequalities among the senior population in Lisbon. I am deeply committed to making a meaningful impact on the well-being of our community.In my role as a Social Action Specialist, my work has been multifaceted, including:Child and Adolescent Integration: Leading efforts to provide a supportive environment for at-risk adolescents and children, ensuring they have the resources and opportunities needed for positive development.Project Creation and Development: Initiating, planning, and executing projects tailored to the senior population in Lisbon. These projects aim to combat loneliness and social inequalities among the elderly.Community Engagement: Collaborating with local communities, organizations, and stakeholders to create a sense of belonging and promote social inclusion.Data-Driven Solutions: Leveraging data analysis to inform project strategies and measure their impact, ensuring the best possible outcomes.Advocacy: Advocating for social justice and equity, and working to create a more inclusive and compassionate city for all residents. Exibir menos

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  Banco Santander Totta

  Jan 2005 - Jan 2005

  Debt Collector at Banco Santander Totta | Debt Recovery Specialist

  I am a seasoned Debt Collector with a successful track record in debt recovery during my tenure at Banco Santander Totta. Over the years, I have honed my skills in effectively and ethically assisting clients in resolving outstanding debts while maintaining a customer-focused approach. My commitment to professionalism and results has been instrumental in my role as a Debt Collector.In my role as a Debt Collector at Banco Santander Totta, I have consistently demonstrated my expertise in:Debt Recovery: Successfully recovering outstanding debts while adhering to legal and ethical guidelines, ensuring a balanced approach that respects the financial well-being of both clients and debtors.Client Communication: Effectively communicating with clients and debtors to facilitate debt resolution, displaying strong interpersonal and negotiation skills.Regulatory Compliance: Adhering to all legal and regulatory requirements related to debt collection, safeguarding the interests of both the bank and customers.Data Analysis: Utilizing data-driven insights to strategize and prioritize debt collection efforts, resulting in improved recovery rates.Customer Satisfaction: Ensuring that clients' needs and concerns are addressed promptly and professionally, fostering trust and long-term relationships. Exibir menos

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  Classic International Cruises

  Jan 2006 - Jan 2012

  International Cruises | Cruise Director

  In my role as a Cruise Director, my responsibilities have been multifaceted, including:Planning and Organizing Voyages: Ensuring meticulous planning and organization of trips as outlined by Classic International Cruises, ensuring passengers' satisfaction at every turn.Event and Onboard Activity Coordination: Orchestrating a diverse range of events and activities onboard to provide passengers with a memorable and enjoyable experience.Media and Travel Agent Relations: Establishing strong relationships with media outlets and travel agents to promote our cruises and expand our market presence.Team Leadership: Managing and leading multiple onboard teams, ensuring their cohesion and efficiency in delivering exceptional service. Exibir menos

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  BNP Paribas

  Jan 2009 - Jan 2010

  Credit Collection Specialist at BNP Paribas | Banking Credit Recovery and Portfolio Management

  Credit Collection Specialist with a successful track record in the banking sector, specifically at BNP Paribas. My career has revolved around the recovery and management of credit portfolios, with a specialization in pre-litigation client portfolio management.

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  Intrum Portugal

  Jan 2012 - Jun 2018

  Debt Collector

  In my role as a Debt Collector at Intrum, I've consistently demonstrated my expertise in the following key areas:Debt Recovery: Successfully recovering outstanding debts for a diverse range of clients through effective negotiation and communication skills.Customer Relationship Management: Balancing the need to recover debts with maintaining positive relationships with debtors, ensuring a respectful and ethical approach.Compliance: Adhering to all legal and regulatory requirements while conducting debt collection activities to protect both clients and debtors.Data Analysis: Utilizing data-driven insights and strategies to prioritize debt collection efforts and maximize recovery rates.Effective Communication: Demonstrating strong interpersonal skills to navigate challenging conversations and reach mutually beneficial solutions. Exibir menos

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  In-Anima Animação e Eventos Lda.:

  Jan 2012 - Jan 2017

  Company Manager at In-Anima Animação e Eventos | Marketing and Event Specialist

  Company Manager with extensive experience in the field of event management and promotion. Throughout my career at In-Anima Animação e Eventos, I have successfully executed roles in Promotion, Marketing, Budget Management, and the creation of captivating shows in the English language. My passion for crafting unique experiences and my ability to bring creative visions to life have been instrumental in my journey.In my role as Company Manager at In-Anima Animação e Eventos, I've excelled in various capacities, including:Promotion: Developing and executing promotional strategies to drive engagement and attendance at events, resulting in increased brand visibility and client satisfaction.Marketing: Creating and implementing marketing campaigns that effectively reach target audiences, leveraging both traditional and digital channels.Budget Management: Overseeing budget planning and allocation, ensuring cost-effective event execution while maintaining profitability.Show Creation (in English): Pioneering the creation of captivating shows and events delivered in the English language, expanding our reach to a global audience.Client Engagement: Building and nurturing strong client relationships, understanding their needs, and delivering tailor-made event solutions.Creative Vision: Translating creative concepts into memorable and immersive event experiences, delighting audiences and clients Exibir menos

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  HipoGes Iberia

  Jul 2020 - Jan 2022

  Hipoges Asset Manager | Secured Real Estate Specialist

  In my role as Asset Manager I was responsible for managing a client´s portfolio ensure the settlement of Mortgages and the due diligence procedure until finalization, regular contacts with legal representatives. With a proven track record in real estate asset management, I was committed to optimizing portfolio performance and ensuring robust results for investors.

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  OLX Group imovirtual

  Jan 2022 - Jan 2024

  Account Manager at OLX Group | Imovirtual Real Estate Specialist

  In my role as an Account Manager at OLX Group, I've honed my skills across various facets of real estate, including portfolio management, client engagement, hunting for new prospects, nurturing existing relationships, and spearheading business development efforts.

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  OLX

  Jan 2022 - Jan 2024

  Account Manager