Mananpreet Singh, CSC®

Experience

• 

  Khalsa Traders

  Jun 2020 - Mar 2021

  Business Owner
• 

  Tim Hortons

  May 2022 - Aug 2023

  Supervisor

  - Stood as a point of escalation for a number of customers who were not satisfied with their experience at Tim Hortons- Investigated customer concerns and inquired by asking the right questions to determine the best course of action for a resolution- Developed inbound communication skills and customer servicing skills by interacting with over 150 individuals in a day and making their experience better

• 

  Mohawk College

  Jan 2023 - Aug 2023

  Student Business Analyst: Mohawk College Continuing Education Project

  - Utilized requirements gathering and stakeholder engagement skills to develop a comprehensive Business Requirement Document (BRD) that resulted in a 20% increase in program efficiency and a 15% reduction in operational costs.- Developed use cases and activity diagrams that accurately captured business processes, resulting in a 25% reduction in development time and a 30% increase in project quality.- Applied risk analysis and strategy analysis techniques to identify potential project risks and develop mitigation strategies, resulting in a successful project outcome and a 95% stakeholder satisfaction rate. Show less

• 

  Staples Canada

  Aug 2023 - now

  - Oversee and lead a team of technology sales associates, providing mentorship, coaching, and guidance to ensure consistently high levels of performance and customer service.- Develop and implement sales strategies to drive revenue growth and meet departmental targets, resulting in a 15% increase in year-over-year sales.- Conduct regular performance evaluations and provide constructive feedback to team members, fostering a culture of continuous improvement and professional development.- Collaborate with store management to optimize staffing levels and schedules, ensuring adequate coverage during peak hours and special promotions.- Serve as a product expert in technology-related categories, including computers, printers, accessories, and software, delivering informative and engaging product demonstrations to customers.- Utilize data analytics tools to track key performance metrics and identify areas for improvement, implementing targeted training programs and incentives to drive sales performance. Show less - Advised and assisted an average of 30 customers daily in selecting the most suitable wireless devices and plans tailored to their needs and budget, resulting in consistently high customer satisfaction ratings.- Conducted regular product demonstrations and training sessions for team members, enhancing overall product knowledge and sales effectiveness across the department.- Assisted in merchandising and maintaining the wireless department, ensuring product displays were visually appealing and compliant with brand standards, resulting in increased product visibility and sales. Show less - Executed comprehensive customer segmentation analyses and spearheaded the development of targeted marketing campaigns. The strategic initiatives yielded an impressive 12% boost in conversion rates and an overall 10% increase in sales. My ability to discern and address diverse customer needs played a pivotal role in driving business growth.- Applied keen insights to conduct in-depth workflow analyses, pinpointing and rectifying bottlenecks within sales processes. This hands-on approach resulted in a remarkable 20% reduction in transaction times, contributing to heightened operational efficiency. By streamlining operations, I played a key role in ensuring seamless and swift customer interactions.- Leveraged advanced data analysis techniques to inform strategic decisions during product launches. My analytical prowess enabled a deep understanding of market trends and customer behavior, leading to the implementation of highly effective strategies. This approach culminated in a 10% increase in sales and positioned the brand as responsive to market demands, especially with the successful introduction of innovative offerings. Show less

  • Technology Sales Supervisor

    Jan 2024 - now

  • Wireless Consultant

    Oct 2023 - Jan 2024

  • Technical Sales Representative

    Aug 2023 - Oct 2023