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Mayank Panchal

Centre Training Manager-Process, Sales, Softskills, TeleSales

241 followers

Pune, Maharashtra, India

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Timeline
About me
Senior Training Manager specialising in Learning simplification & effectiveness, build Learning Ecosystem and Empowering learners through systemic interventions.
Education
- Sardar Patel University
  1996 - 1999
  B.B.A. Management
Experience
- Tata Sky Ltd
  Jan 2008 - Mar 2015
  Centre Training Manager-Process, Sales, Softskills, TeleSales
  Training on Process, Sales, Soft skills, Telesales, Designing Training Modules, Conducting workshops on Sales and Customer Service
- FirstCry.com (BrainBees Solutions Pvt. Ltd.)
  Apr 2015 - Dec 2015
  Training Manager
  New Hire Training, New Process roll out Training, Training content development, Refresher Training, Training governance for 0 to 30 consultants.
- Flipkart
  Jan 2016 - now
  Overall Training governance of 9 Flipkart helpline centers in India.Scope:New Hire TrainingOJT performance managementNew Process roll-out Training0 to 30 performance managementOn floor performance managementSupervisor Development (CSAT Orientation, Coaching skills workshop, Effective Feedback training, TTT for New Trainers)Enhancing Customer Service skills (Customer Satisfaction improvement training)Training content developmentNew Center on boarding and supportNew LOB setup and support Show less
  - Senior Training Manager - II
    Mar 2022 - now
  - Senior Training Manager
    Aug 2018 - Mar 2022
  - Training Manager
    Jan 2016 - Aug 2018
Licenses & Certifications
- Dale Carnegie TTT
  Dale Carnegie Training India
  Mar 2016
- 4MAT TTT
  Mercuri Goldmann (India) Pvt Ltd
  Jan 2008
- Certifed Master Train The Trainer
  DOOR Training and Consulting India
  Jan 2014