Emma Schacter

Experience

• 

  Averill and Bernard Leviton A+D Gallery

  May 2012 - Mar 2013

  Gallery Aid

  Responsibilities include greeting guests, answering phones, installing and de-installing shows, miscellaneous office tasks

• 

  Flywheel Sports

  Jan 2013 - Jan 2013

  Club Coordinator

  Responsibilities include greeting guests, answering phones, selling merchandise and classes, miscellaneous office tasks

• 

  Emma Camille Photography

  Dec 2013 - Apr 2020

  Photographer

  Principle photographer specializing in portrait photography, including head shots and family portraits.

• 

  Mike's Bikes

  Apr 2014 - Jan 2017

  Responsibilities include greeting and providing excellent customer service, train and coach sales associates, ensure an excellent customer experience and analyze sales numbers in order to increase productivity and sales. In addition to the responsibilities of the position below. Responsibilities include greeting and asking customers the right questions in order to understand their desires and goals in cycling, show them products and demonstrate the features that will benefit them, be informed and educated about the bikes and equipment in stock, match the customer up with the right bike or accessory, have the expertise to close the sale, assist with non-sale tasks as assigned, act as manager on duty when needed.

  • Sales Manager

    Jun 2016 - Jan 2017

  • Lead Sales Associate

    Apr 2014 - May 2016
• 

  Patagonia

  Jan 2017 - Jun 2017

  Sales Associate

  Responsibilities include providing a complete shopping experience for our customers, areas of customer service and sales, store merchandising and maintenance, environmental activism, store operations, and training.

• 

  Agile Monkey Pilates

  Apr 2017 - Oct 2018

  Responsibilities include instructing pilates to clients, retaining clients, helping clients create personalized fitness plans, instructing groups of clients in classes. Responsibilities include producing social media content, creating and executing marketing campaigns, producing images for retail promotion and instructor promotion, assisting staff in self-promotion as necessary, answering phone calls and emails, scheduling client appointments, providing clients with service to ensure an excellent experience.

  • Certified Pilates Instructor

    Jun 2017 - Oct 2018

  • Social Media Manager and Staff Photographer

    Apr 2017 - Oct 2018
• 

  Pleasure Point Pilates

  Jun 2017 - Oct 2018

  Certified Pilates Instructor

  Responsibilities include instructing pilates to clients, retaining clients, helping clients create personalized fitness plans, instructing groups of clients in classes.

• 

  Myagi

  Mar 2019 - Apr 2020

  Sales Developement Representative/Account Executive

  Responsibilities include running the sales process from prospecting to close, manage accounts post sale, writing, workshopping and shipping messaging. Additional responsibilities include webinar production and customer success support.

• 

  Dutchie

  Jul 2020 - Sept 2024

  - Oversee the day-to-day operations of a team of Support Representatives and ensure that customer queries and concerns are addressed promptly and efficiently. - Provide leadership, guidance, and support to your team members and ensure that they are delivering high-quality customer service.-Training and coaching: team members have the necessary skills and knowledge to handle customer queries and concerns. This includes providing training and coaching on customer service best practices and product knowledge.-Monitoring performance: monitor the performance of team members and ensure that they are meeting their targets. This includes reviewing call recordings, tracking metrics, and providing feedback.-Managing escalations: handle customer escalations and ensure that they are resolved in a timely and satisfactory manner. This includes coordinating with other departments and stakeholders.-Improving processes: continually review and improve processes and procedures used by my team to ensure that they are efficient and effective. Show less - Support frontline agents while they perform frontline duties as Support Specialists.- Identify knowledge gaps and fill them by creating continued education and bolstering internal documentation.- Facilitate new hire trainings, identify areas for improvement in the onboarding process and execute updates to material based on needs.- Create and write saved workflows, including writing saved language for frontline agent use.- Identify need and create internally tools to simplify communication to and from the frontline. Show less

  • E-Commerce Support Manager

    Apr 2022 - Sept 2024

  • Support Specialist II

    Jun 2021 - Apr 2022

  • Support Specialist

    Jul 2020 - Jun 2021