Nand Kishore

Experience

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  Serco

  Aug 2014 - Jan 2015

  Executive

  As a dedicated professional at Serco Pvt Ltd, I played a crucial role in assisting and guidingcustomers through various financial processes. My responsibilities included:• Guiding customers through the PAN (Permanent Account Number) application process,ensuring accuracy and completeness in their submissions.• Providing expert assistance to customers in acquiring TAN (Tax Deduction and CollectionAccount Number), helping them navigate the necessary documentation and procedures.• Assisting clients in the e-filing process, ensuring that their tax returns were submittedaccurately and on time, while addressing any concerns or queries they had.• Offering comprehensive support and explanations to clients to enhance their understandingof financial processes and compliance requirements.• Maintaining a high level of customer satisfaction by addressing inquiries promptly andprofessionally, resulting in positive feedback and repeat business.• Staying updated with relevant regulations and guidelines to provide accurate and up-to-dateinformation to clients. Show less

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  Konexions Backoffice Services Pvt Ltd

  Feb 2015 - Nov 2019

  Executive

  Airtel Post-Paid Bill Collection Department• Effectively managed and collected post-paid bills for Airtel customers, consistently meetingand exceeding collection targets.• Utilized excellent communication skills to negotiate and resolve customer inquiries anddisputes, maintaining a high level of customer satisfaction.• Implemented efficient collection strategies, resulting in a significant reduction inoutstanding payments and improved cash flow.Kotak Mahindra Bank Credit Card Collection Department• Managed a portfolio of delinquent credit card accounts, successfully recovering overduepayments while adhering to compliance and regulatory guidelines.• Collaborated with customers to establish repayment plans, negotiate settlements, and offerfinancial solutions tailored to their needs.• Maintained accurate records of collections activities, ensuring transparency and Show less

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  Yash Enterprises

  Dec 2019 - Oct 2023

  Supervisor

  As a Debt Recovery Supervisor with extensive experience in financial institutions such as YesBank, Axis Bank, RBL Bank, Bank of Baroda, and Paytm Postpaid and Personal Loans, I haveconsistently demonstrated a track record of successful debt recovery and team leadership. Myresponsibilities have encompassed:• Oversaw the recovery of delinquent loans and credit card payments.• Managed a diverse portfolio of delinquent accounts, prioritizing and executing recoveryplans.• Ensured strict adherence to regulatory guidelines and bank policies.• Negotiated with borrowers, offering repayment options and settlements.• Conducted training sessions to enhance team performance.• Prepared detailed reports and analyzed data trends for informed decision-making.• Maintained positive customer relations while resolving disputes and inquiries.• Identified process improvement opportunities and implemented solutions. Show less

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  PaySprint Private Limited

  Nov 2023 - now

  Senior Executive Ops

  Recovery Management: Spearhead efforts to recover improperly processed or lost funds due to fraud, errors, or disputes. Liaise with financial institutions and processors for effective fund tracking and investigation.Chargeback Resolution: Handle chargebacks meticulously, examining each case for validity and taking actions to dispute or resolve them. Gather evidence, prepare arguments, and represent Paysprint's interests in negotiations with banks and networks.Disputes Handling: Address disputes promptly, analyzing cases and taking appropriate actions to resolve them effectively. Maintain clear communication with relevant parties throughout the process.Risk Assessment and Prevention: Identify potential risks and vulnerabilities in payment processes. Implement preventive measures and monitoring systems to minimize financial losses or disputes.Process Optimization: Continuously analyze and refine recovery and chargeback management processes to enhance efficiency, accuracy, and speed. Collaborate with teams to streamline workflows, automate tasks, and implement best practices.Compliance and Regulations: Stay updated with industry regulations and legal frameworks. Ensure Paysprint's practices align with standards to mitigate legal risks and uphold ethical standards.Reporting and Analysis: Generate reports detailing recovery and chargeback trends, metrics, and insights. Utilize data to make informed decisions and drive strategic initiatives.Customer Relations: Maintain transparent communication with customers throughout the process, providing timely updates and assistance to address concerns and uphold trust in Paysprint's services. Show less