Amanpreet Gill

Experience

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  Techies Infotech

  Jul 2015 - Oct 2017

  Business System Analyst

  • Collaborated with stakeholders to conduct business process requirement sessions; interviewed with team leads to understand business needs; documented and maintained functional requirements including workflow analysis for data and analytics applications; defined business rules and logics.• Designed and developed Use Case Diagrams, Activity Diagrams and Process Flow Diagrams for new system implementation using MS Visio. • Acted as a lead in regular communication and follow up with key stakeholders within all business functions to align technology solutions with business strategies Mostrar menos

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  Northwind Canada Inc

  May 2018 - Jul 2022

  Technical Analyst

  • Developed and maintained new processes to support business use cases for internal and external users. Established processes to maintain support documentation.• Coordinated software development and determined project scope and limitations as part of a support and integrations team.• Performed software application and disaster recovery testing; ensured business continuity for clients.• Created recurring reports using precise SQL queries; provided business users with dashboards to run reports; significantly reduced the number of redundant requests.• Performed business testing to ensure defects were resolved through production releases and upgrades.• Implementation of full fledged Software projects using Agile and waterfall methodologies.• Databases: MS SQL Server 2008 R2, MS SQL Server 2012,MS SQL Server 2015,MS SQL Server 2017,MS SQL Server 2019, Oracle, DB2.• Helping clients with automated SQL Backups by making maintenance plans which includes Full Backups , Transactional Backups and Incremental Backups• Database Mirroring• Windows Server 2008 R2, 2012, Active Directory, Remote Desktop Services, SSL Certificates.• Reporting using SSRS reports, Crystal Reporting. SAAS, Agile Methodology, Scrum.• Advanced Knowledge of Network Topologies ,TCP/IP connections , Physical and Virtual Serial Connections(using TCP com , Putty, Serial to Ethernet connection).• Support on call and through remote desktop to resolved technical issues. Mostrar menos

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  Air Transat

  Jun 2022 - now

  Senior System Analyst