Experience

• 

  Dn colleges group

  Jan 2018 - now

  In my current role, I've taken on key responsibilities ensuring seamless operations and enhancing our IT infrastructure.I manage the VEEAM backup system, guaranteeing its smooth functioning and quick recovery capabilities. Overseeing the deployment of Ricoh printers, I collaborated with external contractors to ensure their operational readiness post-breaks for end-users.During a significant disruption in August 2023, I orchestrated the recovery process, overcoming challenges when our infrastructure and PDC encountered operational hurdles. This involved meticulous recovery from the last successful backup and transitioning to newer, more efficient servers. With guidance from external consultants, we restored services and set up additional servers for DNS and authentication.In November 2023, overseeing the migration to new operating systems for our campuses, I orchestrated the acquisition of new servers, minimizing disruptions for end-users by executing this crucial task during off-hours.Additionally, I played a key role in deploying a new SCCM environment, facilitating smoother device setup and configuration for end-users.I took charge of our college's Cyber Essentials certification, managing compliance by rectifying non-compliances and segregating non-compliant devices from the main network in collaboration with our networking team.Furthermore, I've been expanding my expertise using Vsphere, utilizing it for server creation and deploying necessary software efficiently via SCCM and Intune.In this role, I've ensured operational continuity through robust backup systems, infrastructure upgrades, compliance management, and active contributions to deploying new systems, ultimately enhancing the user experience.During my role as infrastructure engineer, I gained my VCTA certificate, this certificate enhanced my knowledge and understanding of VMware and how it impacts our infrastructure and how we can improve on it. Show less In my role, I was deeply involved in IT operations, constantly advancing my understanding of Active Directory while ensuring seamless remote work setups, especially during the onset of the COVID-19 pandemic. I've learned and implemented System Center Configuration Manager (SCCM) and actively contributed to hardware deployments, including during the transition to Windows 10 and the setup of a CSCS testing center. Collaboration with external contractors and ensuring project timelines are met have been crucial aspects. Additionally, I've played key roles in infrastructure upgrades, such as deploying improved WiFi access points and servers, while also managing the deployment of network switches to ensure compliance and cybersecurity. Handling the aftermath of a cyber attack in 2020, I led device re-imaging and maintained constant user communication. My oversight of offline backups aligns with VEEAM's 3-2-1 model, ensuring robust data security. My multifaceted responsibilities emphasize technical expertise, project management, and a strong commitment to infrastructure enhancement and security. Show less In my role at the IT Helpdesk, I handled various responsibilities that involve interacting directly with customers and continuously improving technical skills.I dealt with customer inquiries both over the phone and in person, ensuring a smooth support experience. I'm actively learning and acquiring new Active Directory skills to enhance our troubleshooting capabilities.When issuing devices to end-users, I meticulously ensure each device's full functionality before customers leave the helpdesk, ensuring their satisfaction and efficient use of the technology. Troubleshooting Windows 7 issues is a routine part of my role, swiftly resolving technical glitches encountered by users.In instances where complex issues arise, I adeptly manage the escalation of tickets, ensuring each concern receives the necessary attention. Keeping customers updated on the progress of their tickets is crucial, maintaining their confidence in our support services.Furthermore, I actively contribute to the deployment of new Konica Minolta printers, ensuring a smooth integration process. From setup to troubleshooting, I play a vital role in streamlining these devices' operation for end-users.This role demands a dynamic approach, balancing technical expertise with a customer-centric focus to ensure both efficient problem-solving and high customer satisfaction. Show less

  • IT Infrastructure Engineer

    Oct 2023 - now

  • IT Engineer

    Mar 2019 - Oct 2023

  • Service Desk Analyst

    Jan 2018 - Mar 2019