Experience

• 

  Eastern ambulance service

  Jun 1976 - Jun 1981

  Dispatcher/emt

  Part time position as ambulance attendant. Promoted to full time position as ambulance dispatcher.

• 

  Le moyne college

  Feb 1981 - Dec 2023

  In September of 2011, I was asked to shift my role to support a growing campus wide initiative in online and blended learning. In short, I shifted from support and training on physical classrooms to the same responsibilities in virtual classrooms. I consultant, train, motivate and coach faculty interested in enhancing teaching and learning with technology. Key responsibilities included: - Coach and trainer for faculty developing online courses or enhancing existing courses with instructional technologies.- Work with SME to produce courses that effectively deliver content and engage students.- System administrator, trainer and lead support for the Canvas and Blackboard learning management systems, Adobe Connect and Zoom conference systems and a variety of education software.- Provide onboarding training for newly hired faculty to familiarize them with good practices for improved student outcomes.- Conduct "just in time" training to support teaching and course administration.- Create documentation of policy, procedure and training support materials.- Monitor feedback channels to gauge success of training, customer satisfaction and consider new opportunities.- Monitor IT ticketing system for incidents or service requests related to instructional technology- Problem solving to include assessment, planning and implementation.- Project management Show less Manage an office of professionals who share responsibilities supporting technology in physical learning environments, AV production, conferencing and events. Support and training includes both hardware and software through partnership with the technology helpdesk.- Actively research and promote to faculty emerging educational technologies used to enhance teaching and learning.- Plan for and implement classroom, laboratory and conference room renovations where technology is required in partnership with appropriate faculty leadership, IT, Finance and Facilities offices.- Needs assessment- Design coordination with local vendors- Design presentation to faculty committee- Project management during installation- Provide training and documentation- Conduct training for faculty and students using technology in classrooms. Provide advanced training for work study students and professional staff supporting classrooms. - Creation of learning objects using common production tools and equipment. Documenting and providing instruction on the use of these tools.- Support for campus events including audio and video conferencing. Show less

  • Technology Therapist

    Jul 2019 - Dec 2023

  • LMS technician and Technology Therapist

    Jul 2019 - Jul 2023

  • Instructional Technology Consultant

    Sept 2011 - Jul 2019

  • Classroom and Event Services

    Feb 1981 - Sept 2011
• 

  Technical insurance service

  Jan 1985 - Jan 1990

  Residential and day care safety inspector

  Part Time Position providing property safety evaluations for insurance companies. Scheduled appointments with customers, conducted safety inspections and interviews, filed detailed reports with comprehensive narratives.

• 

  Independent contractor

  Dec 2019 - now

  Virtual assistant to SME in a variety of topics. Assist with training, production of instructional content, and other tasks as needed. Provide learning and technology support for synchronous virtual training in automotive and damaged property restoration.

  • Virtual Assistant

    Dec 2019 - now

  • Live Session Moderator

    Dec 2019 - now
• 

  2u

  Dec 2019 - Sept 2022

  Live session support

  Customer Service, Faculty Development and Technical troubleshooting

• 

  Ardent learning

  Jul 2020 - now

  Live session moderator

  Assisting training facilitators and providing outstanding customer service to participants with limited technology and technology skills.