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Carlton Brown II

Carlton brown ii

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location of Carlton Brown IIAllen, Texas, United States
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  • Timeline

  • About me

    IT Systems Application Manager at Parkland Hospital

  • Education

    • Western governors university

      2018 - 2020
      Master of business administration - mba business administration and management, general

    • University of arkansas at little rock

      2011 - 2015
      Molecular biotechnology molecular biology

  • Experience

    • University of arkansas for medical sciences

      Nov 2012 - Nov 2016
      Workstation support senior team lead

      •Coordinate the configuration and installation of all UAMS supported devices•Provide status reports, problem summaries and project status reports•Provide direct reports with feedback on performance evaluations •Supervise the development and maintain a supportive relationships •Work with multiple IT groups across UAMS to accomplish a common goal

    • Parkland hospital

      Nov 2016 - now
      It service operations coordinator

      • Establish the Desktop Support operational requirements and procedures• Monitor day to day activities for quality control• Provide root cause analysis of missed SLA goals• Provide training materials and reporting analysis

  • Licenses & Certifications

    • Itil foundation certificate in it service management

      Exin
      Sept 2016

    • Servicenow certified system administrator

      Servicenow
      Jan 2024