Experience

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  Balubaid general trading - bgt

  Dec 2013 - Jan 2015

  Parts sales advisor, diesel engine spare parts

  • Ensured high levels of customer satisfaction through excellent sales service• Assessed customers' needs and provide assistance and information on product features• Welcomed customers to the store and answer their queries• Follow and achieve department's sales goals on a monthly, quarterly, and yearly basis• Maintained in-stock and presentable condition assigned areas• Actively seek out customers in store• Remained knowledgeable on products offered and discuss available options Show less

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  G4s

  May 2016 - May 2021

  Worked in GTS Department FedEx/TNT Express (Client)• Responsible for the management of VAT payments, penalties, and requirements by the Tax Agency of all customs shipments of the company.• Educate clients about Customs rules and regulations, international tariff and shipping restriction.• Responding to all types of customer calls/communication using competency and available tools to provide optimum services, information, and advice.• Plan and organize the day-to-day Customs system i.e., Dubai Trade Mirsal 2, ACCS, etc. operation to ensure smooth operation and attend their time-to-time queries.• Inform and advise customers the proper documentation needed for the detained shipment held by Dubai Customs and other legal authority.• Cancel and amend bill of entry online through Dubai Customs system. Prepare and submit reports to Operation Department.• Renew and obtain import code and HS code through online in Dubai Trade system• Preparing Customs declaration for The Dubai market.• Being up to date with all the new Customs regulations/procedures.• Knowledge of ever-changing customs regimes and regulations.• Day to day work with CHIEF (Customs Handling of Import and Export Freight)• Achieving an outstanding KPI goals.• Always going an extra mile to provide an exceptional customer service to all our importers• Communicating with importers/agents/ private individuals via phone, e-mail, fax.• Generate invoices Low value VAT for applicable shipments.• Produce track sheets in Excel to facilitate data records and produce future estimations. Show less Worked in DA Operations DXB Airport (Client)• Welcome passengers as they arrive at the terminal counter.• Ask for passengers tickets and verify information by asking pertinent questions.• Compare information on tickets with passenger data.• Provide passengers with instructions on how to use self-check systems.• Make sure that birder regulations on both visas and luggage are followed.• Issue boarding cards to passengers after verifying their information completely.• Weigh passengers luggage to make sure it conforms to airline rules.• Assist passengers hand luggage to determine weight and size allowances.• Assist passengers who may have lost their luggage.• Provide passengers with hand luggage tags and demonstrate ways to put them on.• Maintains orderly queuing and boards passengers according to designed procedures.• Responsible for passenger service duties, which include the manning of check-in counters for departing passengers, as well as arrival and departure gates.• Look for seat availability on flights for passengers wanting to travel on immediate basis Show less

  • Customs Clearance Broker

    Jan 2018 - May 2021

  • Customer Service Representative

    May 2016 - Jan 2018
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  Logistica - al rai logistica company (enkay express)

  Oct 2021 - Mar 2022

  Operations coordinator

  - Ensure adherence to all international export law and regulations as it relates to the importation and exportation of goods and technology.- Resolve transactional issues relating to the clearance of shipped goods by working daily with brokers and other related logistic providers.- Liaise with sales team and customer service on a daily basis- Coordinate with Overseas Agents on routing orders and communicate shipment particular and service levels, shipping Lines/Agents, Government Entities and Customs in the execution of the Division's Business Development.- Reporting Import & Export documentation/administration/filling - statutory, operations desk and finance. (Exit Entry/ document deposit/ custom duty account/ standing guarantee account) Show less

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  Emirates group

  Mar 2022 - now

  Cargo agent

  To perform all cargo handling related activities including documentation, customer service, acceptance, delivery, breakdown, build-up, equipment operation and transport to ensure smooth handling of cargo throughout Cargo Operations (Export and Import)Execute:- Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.- Follows the day-to-day operations related to own job.- Discusses safety concerns openly and reports them to the relevant supervisor.- Complies with relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.- Guides and assists the team of Loaders and Equipment Operators in cargo handling activities ( build-up, breakdown, acceptance and delivery, documentation of cargo, courier and mail in line with the standards.- Inspects and validates against relevant documentation and counts goods at every point of delivery, acceptance, breakdown and build-up to ensure that goods conform to relevant criteria and are dispatched in line with the standard work procedures.- Enters data manually or automatically in the cargo systems in a timely manner.- Coordinates with Government Authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure smooth movement of all cargo, courier and mail.- Handles and loads all special cargo (dangerous goods, live animals, valuable goods, etc..) in line with IATA manuals.- Performs all related cargo handling activities and operates equipment as required ( Tow Trucks, forklifts, etc?) for movement of loads.- Loads and unloads cargo from ULDs / Aircrafts and Trucks as appropriate in a timely manner. Show less