Experience

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  Curtin university - vtec

  Jan 2005 - Jan 2012

  Human resources coordinator
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  Protector alsafe

  Jan 2015 - Mar 2016

  Account manager

  Account Manager Generate sales for the portfolio of accounts and reach the portfolio sales targets (quotas) Identify new sales opportunities within existing accounts to remain a client-account manager relationship by up-selling and cross-selling Manage and solve conflicts with clients (Dispute resolution, invoice/shipping queries and issues, providing resolutions) Effectively communicate with all key stakeholders in a professional and personable manner to grow new and enhance existing relationships – clients, colleagues and suppliers. Establish budgets with the client and company – for expenditure and budget Meet time deadlines for accounts Undertake strategic projects – Contract basket reviews, Category Plans, Trading Margin Enhancement Plan and True Partners Program. Provide cohesive analytical account reviews to determine and identify cost reduction opportunities for clients that enhance organisational core sales Provide weekly and monthly reports to clients – supply performance – expenditure to date – areas of purchase – comparative details to last year – areas to save money and backordered items Provide reports to management referring to monthly objectives achieved, future targets, monthly highlights, opportunities coming up, supplier collaboration, sales strategy achievements, known tender negotiations, business upcoming and business awarded/won Negotiate future business opportunities/targets with branch manager Show less

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  Blackwoods

  May 2016 - Dec 2021

  * Contribute to the activities of WIS / Blackwoods in order to maximise the Sales Revenue and Trading Margin position of Existing and New designated Customers.* Mitigate risk and financial loss to the WIS business (and WES) through stringent Contract Management practices (WIS Terms Process) through the review, negotiation, and execution of customer supply agreements or contracts (on terms acceptable to the WIS business).* Complete comprehensive bespoke pricing analysis for WIS Customers (not limited to) :Commercial Contract Price Reviews – Customer Details; Strategic / Key / Retail Account impacts; GSO; Costings* WIS / Blackwoods RFQ Pricing – Projected benefits/ impacts; GSO; Costings* Product alternative and rationalisation Analysis - Customer Details; Strategic / Key / Retail Account impact* Provide analytical support to the delivery of the commercial responses and RFQ proposals (that maximise the benefit to the business) to key customers within all WIS Segments.* Support & drive the WIS Collaborative Approach through the analysis of commercial pricing proposals across multiple business streams.* Support the Sourcing / CPS Team in securing the most competitive cost baseline (critical to price reviews / tendering).* Provide high quality macro / micro reporting & presentations to the Commercial Compliance Manager as required. Show less Self Management – Results Orientation• Achieve budgeted sales and trading margin contribution targets.• Seek and develop opportunities for growth within existing accounts by regular call cycles and exceptional customer service.• Monitor sales by product group to identify areas of opportunity.Manage the Sales Process• Up to date Call Plans and CRM to list all new and existing customers, contacts and details in the designated territory.• Prepare for and attend regular meetings to discuss fieldwork, growth opportunities and opposition activities in the territory.• Identify opportunities for improvement within the current business process, forwarding these recommendations to the Area Sales Manager.• Identify any potential sales gain within customer base and prioritise call frequency accordingly.Manage Customer Relationships• Liaise with branch employees on service and distribution to ensure that the customer service is maintained at the highest level • Demonstrate and provide information on new products on a regular basis• Receive customer complaints and actively oversee the rectification of company non-conformance on sales, pricing, and delivery standards and promises.• Maintain procedures for contract review ensuring that all requirements of the contract and all necessary corrective action are to meet customer’s satisfactionManage the Information• Maintain close contact with customers and potential customers to ensure the businesses products and services continue to meet customer requirements. Gather information regarding customer activities and plans and develop strategies based on anticipated customer needs.• Maintain a good understanding of the key branch sales functions including order processing, drop shipments, pricing and inventory management, and other aspects that will affect customer service.• Attend all skill development training courses as required. Show less

  • National Strategic Account Manager - Government & Defence

    Aug 2018 - Dec 2021

  • Strategic Account Manager

    Jan 2018 - Dec 2021

  • Commercial Compliance Specialist

    Mar 2017 - Dec 2017

  • Strategic Account Manager

    May 2016 - Mar 2017
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  Great southern community legal services

  Jul 2024 - now

  Tenant advocate

  We help renters in the Great Southern who are living in public, private and community housing rentals, and can advise on a range of common issues.We also run education and training sessions for a range of community groups and general public throughout the Great Southern.