Experience

• 

  Barclaycard

  Jan 1995 - Jan 1999

  Chargeback advisor

  Customer Services.Customer Education to prevent re-occurance.Best practise advice to mitigate financial loss.Handling Complaints.Cross department training.Clearing backlogs of work Training and support to team.

• 

  Barclaycard

  Sept 1999 - now

  Implement Card Aquiring solutions for Global Payment Acceptance international corporate clients. Providing advice and relationship management during the implementation process to customer who often have unusual or complex requirements. Responsible for signing new business in the medium business sector. I was responsible for managing a portfolio of 150 accounts, increasing the profitability of these accounts through cross selling opportunities. In a high demanding Call Centre.Answer Inbound calls from Customers who wish to take card payments or are with another acquirer.Convert these to sales.Make out bound cold calls to customers.Review existing customer charges.Retaining existing customers who have been approached by competitors.

  • Strategic International Implementation Consultant

    Jan 2006 - now

  • New Business Manager

    Jan 2003 - Dec 2005

  • Relationship Manager

    Feb 2001 - Jan 2003

  • Sales Centre Negotiator

    Sept 1999 - Apr 2001