Experience

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  Hard rock cafe

  Sept 2014 - May 2016

  Retail sales associate

  ⦁ Influenced sales transactions by articulating product features, resulting in the achievement of daily sales targets exceeding $1000. ⦁ Engaged in annual assessments to enhance team efficiency by at least a 20% overall average per year.⦁ Handled inventory stock levels of 21 monthly and 2 annual audits, recorded all results in Excel. ⦁ Trained 12 new employees to maintain company standards and customer satisfaction.

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  Kensington hotel saipan

  May 2016 - Jul 2016

  Inventory supervisor

  ⦁ Managed warehouse inventory, guiding 2 designated teams to ensure the proper storage of equipment in designated areas. ⦁ Maintained Excel and Word tracking files to oversee inventory across 8 different restaurant locations.⦁ Collaborated with 10 restaurant managers in allocating equipment storage and item placement for their establishments.

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  Pei wei

  Aug 2016 - Jul 2018

  Front of house

  ⦁ Documented customer food requests via phone and in-person accurately, fostering strong rapport with customers and maintaining high satisfaction, as reflected in survey ratings.⦁ Guided customers in navigating the menu, providing information on dietary options, including allergies and gluten-free preferences.⦁ Enhanced team expertise and productivity by providing efficient training, ongoing supervision, and guidance in the implementation of best practices and regulatory protocols.⦁ Communicated company policies and performance expectations to the staff regularly, promoting increased performance and collaboration within the team. Show less

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  The ups store

  Feb 2019 - Jul 2021

  Retail sales associate

  ⦁ Drove small business brand development via digital design consultation, guiding customers through diverse design aspects and executing printing using various software tools.⦁ Provided efficient customer service, addressing diverse personal and business needs, including managing crucial correspondence and packages.⦁ Processed essential security documents and labels for both domestic and international shipping.⦁ Validated and notarized legal documents as a 4-year Texas Notary Public, ensuring adherence to state regulations and record-keeping. Show less

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  Ey

  Sept 2021 - Sept 2023

  Advanced associate

  ⦁ Facilitated standardized independence procedures for public and private companies, including Fortune 500 entities, to support internal Audit Engagement Teams, elevating offshore risk management's performance.⦁ Assisted 1-3 team leaders in managing administrative tasks, contributing to the efficient completion of up to 30 client workpapers for each team.⦁ Supported national internal audit teams during quarterly reporting and annual audit seasons, managing workload spikes of up to 150% per team lead, ensuring dependable submissions under tight deadlines.⦁ Mentored 50+ new team members, optimizing onboarding procedures and creating comprehensive training guides. Show less

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  Goosehead insurance agency

  Jun 2024 - now

  Licensed service agent ii

  • Processed policy changes, cancellations, and underwriting requests across 50+ carrier platforms within a system managing 1.4 million property and casualty policies.• Handled 10-20 inbound calls daily, resolving conflicts and de-escalating issues to ensure client satisfaction and retention.• Addressed diverse client inquiries with tailored insurance solutions while maintaining detailed records in Salesforce CRM.• Utilized various carrier platforms and Salesforce to streamline account management and deliver efficient service. Show less