Experience

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  Assaggio

  Jan 2012 - Jan 2015

  Lead server

  • Makes weekly schedule• Approve/deny requests for days off• Determine which staff will cover busy or slow shifts• Schedules events, books rooms and coordinates staff to work events• Must excel at customer service• Train staff to have superb customer service• Make sure customers leave the restaurant happy• Handle disgruntled customers by offering suggestions and solutions• Facilitate FOH and BOH issues• Control seating at peak times

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  Reliance medical group, llc

  Jan 2014 - Nov 2014

  Office manager

  Responsible for the operations and administration side of a medical office. Supervise secretaries, receptionists, and medical billers and coders.Oversee billing, coding, and collections.Schedule appointments.Maintain medical records.Make deposits.Reconcile account information.Pay medical office bills.Arrange cleaning staff.Arrange for emergency maintenance visits for building.Order medical and office supplies.Submit claims to insurance.Process company's response to claims.Submit billing statements to patients.Perform data entry and processing.Develop and implement office policies and procedures.Formulate objectives and processes.Generate inventory records.Provide educational material for patients. Show less

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  Wingcraft kitchen and beer bar

  Jan 2015 - Feb 2016

  Supervisor

  • Hiring new FOH staff• Makes weekly schedule• Approve/deny requests for days off• Determine which staff will cover busy or slow shifts• Schedules events, books rooms and coordinates staff to work events• excel at customer service• Train staff to have superb customer service• Make sure customers leave the restaurant happy• Handle disgruntled customers by offering suggestions and solutions• Handle employee issues such as tardiness, cell phones, language, attitude, dress code• Facilitate FOH and BOH issues• Control seating at peak times• Jump in to assist staff when busy• Assist with inventory (bar)• Manage bar (run specials, contests, etc.) Show less

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  Nyx gaming group ltd

  Feb 2016 - Jan 2017

  Lead customer service agent

  Responsible for acting as a liaison between customers and companies. (B2B) Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

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  Njm insurance group

  Jan 2017 - now

  • Sr Training Coordinator

    Dec 2021 - now

  • Sales Supervisor

    Mar 2021 - Dec 2021

  • Customer Service Team Lead

    Mar 2020 - Mar 2021

  • Underwriter

    Aug 2019 - Mar 2020

  • Personal Lines Representative

    Jan 2017 - Aug 2019