Michelle Wood

Experience

• 

  Amazon

  Jul 2018 - now

  *Support customer service agents with questions about live contacts, policies, or concessions.*Assists customers in escalated instances, and prioritize the processing of concessions according to customer needs. Provide appropriate solutions.*Support customer service agents on the floor, in personal contact or via chat.*Consistently communicate correctly and accurately over the phone and in writing.*High customer focus on internal and external customers.*Utilize Microsoft Office tools.*Adequately adapt to our rapid changing environment.*Maintain relevant service levels and workflow optimization*Support as a technical contact for the implementation, review and optimization of new processes, projects and / or services Show less

  • Executive Customer Relations Specialist

    Mar 2022 - now

  • CSNA Resolution Spec [A] , CS Operations

    Jul 2018 - Feb 2023