Delvis Perez

Experience

• 

  T-Mobile

  Aug 2012 - Jul 2020

  • Increased store revenue by 22% in 2019 by implementing new business strategies. • Conducted all hiring, training, and ongoing development for 12 employees including associate managers. • Improved B2B lead closures by 16% through account manager partnership. • Implemented process improvement procedure that innovated the customer qualification process and leads to a 21% increase in labor efficiency and sale closures. • Streamlined B2B sales for the market through a strategic partnership with account managers. Increased B2B sales 23% Show less

  • Retail Sales Manager

    Oct 2016 - Jul 2020

  • Retail Associate Manager

    Oct 2015 - Sept 2016

  • Retail Sales Expert

    Aug 2012 - Sept 2015
• 

  Monday.com

  Jul 2020 - Apr 2021

  Customer Success Associate

  • Managed a book of business worth 500k ARR in a scale CS motion. Responsible for product adoption and opportunity creation.• Consistently ranked within the top 10% of the customer success team in NPS. • Led monthly webinars with 300+ attendees and attained a 90% satisfaction score. • Managed client implementation projects that on average increased operational effectiveness by 16%. • Active member of CS mentorship program. Onboarded new team members, and ensured long-term success through ongoing development. • Spearheaded initiatives supporting and collaborating with customer experience, sales, R&D, and channel partnership teams. • Contributor of Internal Quality team that improved IQ scores of peers by 22% through coaching and feedback sessions. Show less

• 

  Wix.com

  Apr 2021 - May 2022

  Customer Success Manager

  • Managed a book of business worth $1 million in ARR. Responsible for product adoption, expansion, and renewal.• Exceeded KPI's related to expansion and product adoption by an average of 155% for Q3 & Q4 2021.• Nominated for a leadership development program focusing on data-driven decision-making, coaching, and strategy.• Implemented client-facing roadmaps utilizing monday.com that increased product adoption by 21%. • Collaborated with product and sales teams to help build CSM pitch deck which increased Q3 goal attainment by 18%. • Modernized outreach cadences which resulted in a 33% meeting rate by using portfolio website and Vidyard. • Introduced buddy program that increased new-hire performance post-ramp up by 42%. Show less

• 

  Webflow

  May 2022 - Jun 2024

  Enterprise Customer Success Manager

  • Managed a book of business worth $4 million ARR. Responsible for product adoption, expansion, and renewal.• Finished #1 in 2023 with 91% GRR and 121% NRR. Sourced and closed 20+ opportunities totaling $500k+ ARR.• Led quarterly business review presentations with C-suite. Delivered value by providing technical and strategic insights related to marketing initiatives and digital strategy.• Awarded “Most Customer Obsessed” for 2022 for contributions to customer success motion and customer advocacy.• Partnered cross-functionally with account executives and product teams to align on account strategy and exceed quota attainment.• Created account growth playbooks for the CS team that led to an increase in opportunity creation by 34%. Show less

• 

  Adobe

  Jun 2024 - now

  Solution Utilization Management