Max Williams

Experience

• 

  Capita

  Jul 2011 - May 2014

  Service Desk Team Leader Deputy

  Service Desk Team Leader Deputy

• 

  NHS Trust

  Apr 2014 - now

  Service Desk Team Leader

  A motivated, adaptable and responsible individual seeking a position in Information Technology and Customer Care environment which will utilise the IT, organisational, and management skills developed through my involvement with Service Birmingham. Experience leading a corporate service desk team and operations. Proven ability to hire, train, and lead highly efficient teams, programs and projects. Consistent record of meeting or exceeding all customer service and organizational performance targets/goals. Adept at coordinating major software, and hardware implementations. Strong background in training and quality management. Outstanding presentation and communication skills. A quick learner who can absorb new ideas and can communicate clearly and effectively. Show less