Andy McAleer

Experience

• 

  ExxonMobil

  Jan 1988 - Jan 1998

  Scientist

  I conducted applied research, performed data analysis, and managed two lab technicians, communicating with peers by writing reports, giving presentations, and traveling internationally on a regular basis. I was granted three worldwide patents as a result of my innovations. I developed my technical communication skills by writing procedures for a new chemical analysis of diesel fuels, documenting two Excel VBA applications, and creating quick reference cards for database users.

• 

  Symbian

  Jan 1999 - Jan 2001

  Technical Author

  I was part of small writing team highly focused on creating the best user experience for users of smartphones and other personal information devices, and documenting smartphone applications and the Symbian help compiler. This job involved working closely with interaction designers and developers in London and Sweden.

• 

  Oracle

  May 1999 - Aug 1999

  Technical Writer Intern

  As part of the Oracle Public Sector Applications team, I developed multiple chapters for a financial services user guide. I indexed the content and carried out peer reviews.

• 

  Searchspace

  Jan 2001 - Jan 2002

  Senior Technical Author

  I used my writing skills in this startup to develop and maintain a wide variety of documentation deliverables for this small, financial services company and gained an understanding of database configuration, data import operations, and compliance in banks and stock markets.

• 

  Citrix Systems

  Jan 2002 - Jan 2012

  Senior then Lead then Principal Technical Writer, Technical Publications team

  Reporting to a documentation manager and embedded in several software release teams, I honed my experience as a technical writer over ten years, contributing to fast-paced projects by delivering high-quality documentation and screen text. During this time, I developed my knowledge of virtualization software, Windows administration, enterprise IT deployments, and trends and tools in technical writing. I also applied my strategic thinking to develop insights and deliverables for project teams and the Technical Publications team. Show less

• 

  Citrix

  Apr 2012 - Dec 2015

  Senior Information Experience Designer

  As a UK-based designer in a team of US-based peers and reporting to a design strategist, my role was to lead change, encourage design thinking, and work with many other geographically dispersed, customer-facing teams to improve documentation across the company. During this time, I also widened my understanding of customers’ information needs.At the same time, my role as a writer was to document (in guides, websites, and screens) products, and to commission content, working closely with engineers, product managers, SMEs, and other writers across time zones. As well as assisting a stretched writing team, this work developed my knowledge of cloud computing. Show less

• 

  Government Digital Service

  Jul 2016 - Apr 2017

  Senior Content Designer

  I designed and created content for the Digital Marketplace, an online service where public sector organisations find people and technology for digital projects.

• 

  Barclays

  Jul 2017 - Dec 2018

  Technical Writer

  Chief Technology Office

• 

  Rise, created by Barclays - the Home of FinTech

  Jan 2019 - Jan 2021

  Technical Copywriter

  Group Innovation Office

• 

  Barclays

  Jan 2021 - Apr 2025

  Technical Writer

  Chief Technology Office