Laura Lagus

Experience

• 

  TeliaSonera

  Jun 2002 - Aug 2011

  Providing 1st and 2nd line support for business customers. Areas of expertise: - Exchange/Outlook support- Cisco/Juniper VPN solution support- Mobile device support and remote installations- Providing support material for hosted exchange services for different operating systems (Windows and Mac OSX) and email clients (Outlook, Windows Mail, Entourage, Apple mail etc) Providing internal support material for our customer care team and maintain team's SharePoint. Offer training for our customer care team and partners in Finnish and English. Providing 1st and 2nd line support for business customers. Areas of expertise: - Exchange/Outlook support- Cisco/Juniper VPN solution support- Mobile device support and remote installations

  • Technical Specialist

    Jan 2009 - Aug 2011

  • Team Coach

    Mar 2010 - Mar 2011

  • Technical Customer Service Adviser

    Jun 2002 - Dec 2008
• 

  Eilakaisla

  Sept 2011 - Apr 2012

  Service Specialist
• 

  Stora Enso

  Apr 2012 - Jul 2012

  Service Specialist
• 

  Visma Finland

  Jul 2012 - Jun 2023

  * Technical writing (Madcap Flare)* Coordinating translations (Madcap Lingo, Crowdin)* In-app communication (WalkMe)* Customer feedback (CES, pNPS) Working with Visma Severa project management software. Providing customer care and creating online content.

  • Business Analyst

    Jun 2018 - Jun 2023

  • Application Specialist

    Jul 2012 - May 2018
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  Visma Solutions Oy

  Jun 2023 - now

  Product Adoption Lead