Kunal Narula

Experience

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  Hutch

  May 2004 - Aug 2006

  Trainee
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  IBM

  Jul 2007 - Jun 2008

  Technical Engineer

  • Support engineer for HP wireless printers , fax machine and modem. Handling issues of wi-fi connectivity, DHCP and HP proprietary applications on windows platform.• Education signaling on modem connectivity through RJ-11 to customers.• Active Directory Management (Creation & managing resources in domain like user, Local Admin rights, printer rights etc.).

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  Dell Technologies

  Jun 2008 - Dec 2009

  Technical Expert

  • Escalation engineer for 3rd party applications (OneNote, Outlook, mcafee virus protection etc) support.• Isolating DHCP, DNS, TCP Firewall and security issues on network.• Given product training to new employees.• Worked on VPN access and troubleshooting BSEW , Safe boot mapping and some other Business applications• Manage all mails of Central mailbox

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  Capgemini Engineering

  Dec 2009 - May 2017

  Technical Solution leader

  Worked as technical lead for GDP Cisco TAC.• Product includes : Call Manager Express Voice Gateways (H323/MGCP/SIP), Digital Signalling ISDN (CCS) & CAS and Analog Signalling Gatekeepers Video Surveillance Manager Cisco IP, Analog and PTZ cameras Cisco Encoders Cisco Physical Access Manager Cisco IP Phones, CIPC, Analog Phones BTS10200 PGW2200 ITP IAD VG2400 Series MGW AS5400, AS5350 CUCM • Active directory integration with Cisco Video Surveillance Manager and Physical Access Manager using LDAP(including EDI extraction)• Responsible for providing trainings to new team members.• Responsible for regular case reviews of team members to provide them technical guidance.• Worked as Senior Backbone Engineer for Cisco Class IV & V PSTN soft switches, signalling gateway. Show less

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  HCLTech

  May 2017 - now

  Associate General Manager

  Cognitive Collaboration Evangelist - Design solutions on Cisco, Microsoft, Poly, Avaya, Broadsoft, Pexip, Zoom, ringcentral etc.Stitch solution to offer beyond out of box services by OEM to meet client's requirements.Actively work to mature hcl collaboration portfolio IP.Trusted advisor for meeting room, IPT, digital hub,events , remote worker solutions.