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Anna Zaiat

Anna Zaiat

Customer Service and Communications Manager

location of Anna ZaiatBordeaux, Nouvelle-Aquitaine, France

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  • Timeline

  • About me

    Senior Technical Analyst at FIS / Impactzero

  • Education

    • State Institute of Continuous Education, Chisinau, Republic of Moldova

      2008 - 2009
      Bachelor's Degree Web-development 9.52 out of 10

      Degree work: Elaboration of a web-application for Institute coursesadministration (HTML, CSS, Java Script, PHP, MySQL). Based on myprevious education I was admitted to the last year of study, skipping thefirst year.

    • Universitatea de Stat din Moldova

      2000 - 2004
      Bachelor's Degree Computer Science and English Language 8.86 out of 10

      Activities and Societies: Group leader Degree work: Elaboration of a web-site on furniture shops (HTML, PHP, MySQL).During the whole period of my study in USM I had been a group leaderperforming organizational tasks and implementing connection betweenUniversity administration, professors and students.

    • Faculdade de Engenharia da Universidade do Porto

      2011 - 2014
      Master’s Degree Informational Engineering and Computation 16 out of 20

      Activities and Societies: FEUP Management Challenge Degree work: Integrated Multimodal Transportation Dashboard

  • Experience

    • ServanetPrim, e-Commerce

      Oct 2004 - Dec 2016
      Customer Service and Communications Manager

      Hired, trained and managed customer support team, lead negotiations with business partners, secured deals with new suppliers and payment acquiring companies, launched web-stores in several new product categories, performed statistical analysis, content management and digital marketing, launched regular advertising campaigns which boosted sales.

    • Fidelity Information Services / Impactzero Software Unipessoal Lda

      Sept 2014 - now
      Senior Technical Analyst

      Coordinated teams, analysed requirements, implemented new functionalities and maintained core banking applications (back end and front end), provided support for new code releases (code merges, etc.), performed code reviews, trained and mentored new team members. Technologies used: Profile7 core banking system, PSL, Mumps, Java, Struts, Spring, JSP. Worked both remotely and on the client site across Europe.

  • Licenses & Certifications