Talk to sales Try for Free
Marc Taylor

Marc Taylor

Helpdesk Analyst

Followers of Marc Taylor174 followers
location of Marc TaylorDidcot, England, United Kingdom

Connect with Marc Taylor to Send Message

Connect

Connect with Marc Taylor to Send Message

Connect

  • Timeline

  • About me

    Product Specialist at PMC

  • Education

    • Wallingford School

      1978 - 1983
      GCSE's; English; Maths, French, Biology, Geography, History; B'Tech Bio/Chemistry

  • Experience

    • Habitat

      Apr 1988 - Mar 1989
      Helpdesk Analyst

    • Safeway PLC

      Apr 1989 - Apr 2001
      Analyst Programmer

      Analyst Programmer IBM 4690 SMAStore Systems

    • Disney Stores

      May 2001 - Jan 2002
      Application Support Analyst

      IBM4690 EPOS Support.Implementation Euro Currency to European stores.

    • Waterstones

      Nov 2002 - Jun 2007
      Store Systems Team Leader

      Store Systems Team Leader.

    • HMV

      Jun 2007 - Feb 2011
      Store Systems Team Leader

      Application Support - EPOS.Problem determination and resolution to required SLA's.Manage testing and rollout of interim software releases.Software and hardware installations.Liaising with external 3rd parties.Full development life cycle and Project Management in IBM 4690 OS V5,GSA and EPS V5

    • Waterstones

      Jun 2012 - Nov 2013
      Store Systems Epos Consultant

      IBM 4690 GSA, EPS, Sureswitch Support.Manage Software and hardware roll outs.

    • NBTY Europe

      Dec 2013 - Feb 2014
      Oracle Operations

      Oracle Epos Analyst.

    • National Trust

      Mar 2014 - Dec 2014
      EPOS Support Consultant

      Epos Support for Retail and Café environments.Manage New site implementations, additional till installations and configurations with 3rd parties.

    • PMC

      Jul 2015 - now
      Product Specialist

  • Licenses & Certifications

    • ITIL Foundation ITIL Service Management

      Dec 2013