Waleed Ahmad

Experience

• 

  ICSFS

  Aug 2007 - Jan 2016

  Banking Applications Consultant

  * Implementing and Coordinating projects* Report achievements and progress to the operations manager on regular basis including statistical analysis and improvement of action plan.* Install releases and Updates in customer sites.* Provide high level of support to the customer.* Manage customer accounts * Prepare Training material. * Implement systems / sub systems at customer site.* Gap Analysis and user requirements.* Training on customer sites.* Implement Internet Banking System in customer site.* Build oracle database and oracle application in customer site.* Assist in the implementation of the merge/ Segregation between branches in customer site.* Responsible about PMA reports.* Effectively resolving Technical, Business issues through phone and/or email support.* Working as part of a team and provide 24x7 support when required.* Analyzes requirements, and translates business requirements into product design.* Perform quality assurance. Show less

• 

  Jordan Commercial Bank

  Jan 2016 - Sept 2021

  • Manage and motivate IT teams.• Manage the relationship with our offshore suppliers.• Prepare SLA with Vendors.• Prepare IT Budget.• Managing the relationship with the internal stakeholders for Core Banking through the IT Business Relationship Managers.• Setting the long term technical direction for core banking and transaction banking services.• Ensure core banking solutions are designed to scale appropriately, support tracking, analytics and logging standards and objectives, rapid development and enhancement standards and objectives while ensuring that application provide superior user experience.• Manage all the resources of the Department's and ensure the optimal utilization of IT resources and ensure the availability of alternatives in the bank.• Continuous evaluation of the functions of the Department to ensure the distribution and workflow and good performance according to policies and in coordination with the concerned authorities.• Implementing and Coordinating projects• Report achievements and progress to the operations manager on regular basis including statistical analysis and improvement of action plan.• Provide high level of support to others departments• Prepare Training material.• Implement systems / sub systems onsite.• Gap Analysis and user requirements.• Build oracle database and oracle application in customer site• Effectively resolving Technical, Business issues through phone and/or email support.• Analyzes requirements, and translates business requirements into product design• Perform quality assurance. Show less • Manage and motivate IT teams.• Manage the relationship with our offshore suppliers.• Prepare SLA with Vendors.• Prepare IT Budget.• Managing the relationship with the internal stakeholders for Core Banking through the IT Business Relationship Managers.• Setting the long term technical direction for core banking and transaction banking services.• Ensure core banking solutions are designed to scale appropriately, support tracking, analytics and logging standards and objectives, rapid development and enhancement standards and objectives while ensuring that application provide superior user experience.• Manage all the resources of the Department's and ensure the optimal utilization of IT resources and ensure the availability of alternatives in the bank.• Continuous evaluation of the functions of the Department to ensure the distribution and workflow and good performance according to policies and in coordination with the concerned authorities.• Implementing and Coordinating projects• Report achievements and progress to the operations manager on regular basis including statistical analysis and improvement of action plan.• Provide high level of support to others departments• Prepare Training material.• Implement systems / sub systems onsite.• Gap Analysis and user requirements.• Build oracle database and oracle application in customer site• Effectively resolving Technical, Business issues through phone and/or email support.• Analyzes requirements, and translates business requirements into product design• Perform quality assurance. Show less • Manage and motivate IT teams.• Manage the relationship with our offshore suppliers.• Prepare SLA with Vendors.• Prepare IT Budget.• Managing the relationship with the internal stakeholders for Core Banking through the IT Business Relationship Managers.• Setting the long term technical direction for core banking and transaction banking services.• Ensure core banking solutions are designed to scale appropriately, support tracking, analytics and logging standards and objectives, rapid development and enhancement standards and objectives while ensuring that application provide superior user experience.• Manage all the resources of the Department's and ensure the optimal utilization of IT resources and ensure the availability of alternatives in the bank.• Continuous evaluation of the functions of the Department to ensure the distribution and workflow and good performance according to policies and in coordination with the concerned authorities.• Implementing and Coordinating projects• Report achievements and progress to the operations manager on regular basis including statistical analysis and improvement of action plan.• Provide high level of support to others departments• Prepare Training material.• Implement systems / sub systems onsite.• Gap Analysis and user requirements.• Build oracle database and oracle application in customer site• Effectively resolving Technical, Business issues through phone and/or email support.• Analyzes requirements, and translates business requirements into product design• Perform quality assurance. Show less

  • IT Manager

    Jan 2018 - Sept 2021

  • Acting IT Manager

    Jan 2017 - Jan 2018

  • Head of System and Applications Unit

    Jan 2016 - Jan 2017
• 

  The National Bank البنك الوطني

  Nov 2020 - now

  • Create and manage top management dashboards and reports.• Maintain and upgrade the DB of all applications – Main, HA and DR nodes.• Prepare RFPs, RFQs, and evaluate offers.• Managing two different departments concurrent• Support the development team with different projects related to API management and integration with external parties using API, prepare the design document and diagram.• Review and approve system architecture.• Preparing the department's Strategic plan on 3 years intervals and the Annual budget.• Analyze all business needs and participate to find the best solution to fill the business needs.• Prepare and maintain the job descriptions and procedures.• Participate in preparing and reviewing IT policies.• Participate in preparing and reviewing Business continuity plans and cybersecurity policies.• Review and approve system architecture.• Analyze customer data using different machine learning algorithms and build customer segmentation, Recommendation engine, churn prediction module, and credit risk module.• Prepare and manage Budget.• Participate in the digital transformation strategic plan.• Managing a project with a budget of millions of dollars• Participate in different PMA projects.Projects:• Technical Lead for Core Banking Replacement Project.• Technical Lead for Card Management replacement Project.• Technical Lead for Tokenization Project.• Technical Lead for MW and API Management Project.• Technical Lead for DWH Project.Achievement • Finalize the new projects cycle, starting from systems’ configuration, data migration, integration, and UAT successful ( core banking , Card Management replacement projects and Data Warehouse)• Create clear management dashboards for the revenue and BANK’s performance.• Enhance the monitoring and controlling of the systems.• Team building and backup for all resources.• Apply PMA requirements and segregate duties. • Unifying credit card solutions and connecting directly with MC and visa Show less • Managing two different departments concurrent• Troubleshooting and solving Problems in the Core banking system and other Systems.• Support the development team with different projects related to API management, Integration with external parties using API, prepare the design document and diagram.• Review and approve system architecture.• Managing all operations related to the banking system.• Preparing the department's Strategic plan on 3 years intervals and the Annual budget.• Analyze all business needs and participate to find the best solution to fill the business needs.• Responsible for ATM Switch, Swift and all supported system.• Prepare and maintain the job descriptions and procedures.• Participate in preparing and reviewing IT policies.• Participate in preparing and reviewing Business continuity plan and cybersecurity policies.• Review and approve system architecture.Projects• Core (Temenos) update.• Upgrade the ECC system and build the DR site.• Apply Swift 2021 standards.• Start a virtual card project.• Launch World Elite project • Activate the cheque deposit in the ATM.• Replace all Banks’ ATMs• Issuing credit cards from the BANK.• Initiate the project of: - Core Banking Replacement Project - Card Management replacement Project - Tokenization Project - MW and API Management Project - DWH ProjectAchievement• Enhance the performance of the core banking system.• Close all audit notes (PMA, external and internal).• Enhance ECC performance and minimize operational issues.• Enhance HPS performance and minimize operational issues.• Moving Data Center with minimal downtime• Automate commission deduction which increase the banking revenue. • Minimize hardware support cost by migrate to linux and VMware environment Show less

  • Data Managment Manager

    Nov 2020 - now

  • IT Manager

    Nov 2020 - Jul 2024