David Uhl

Experience

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  US Army

  Feb 1992 - Jan 2001

  Network Manager and Consultant

  • Managed daily operations of four sites, including supervision of over 30 personnel and daily/monthly reporting. Developed policy and procedure for network trouble tickets, Windows & Unix server configurations, and PC risk management inventories to reduce snowflakes and chronic customer reports for 13 sites overseas.Key Achievement: Received Meritorious Service Medal. Primary Leadership Development Course

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  Vectris Communication

  Jan 2000 - Jan 2001

  Sr Network Engineer Network IT Infrastructure

  • Supported fortune 500 customers, trained, and supported technical engineers for this startup telecommunication. Designated as primary escalation support for key customers with internet service provider (ISP) issues.  Provided Tier III support for technical engineers and developed technical training resources to decrease average repair time for customers. Trained provisioning engineers in DSL and ATM technologies.Key Achievements:o Designed, managed, and led a technical business unit to support over 40 ICs and all operational needs for a startup organization to land key customer sales and repair customer relationships. Show less

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  OnFiber Communications

  Jan 2001 - Sept 2006

  SR Manager 24x7 Operations & Engineering Center

   Led StartUp NOC providing customer solutions while supporting information Security & IT via incident management. Provided Tier III Engineering configuration and customer services focused on managing Ethernet, IP, SONET/Wavelength and escalation support for team members across a diverse network footprint. Generated service outage analysis / post-mortem reports and Change management, provided technical escalation.

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  Qwest Communications International, Inc.

  Sept 2006 - Apr 2011

   One-year assignment to improve relationships with ASU by identifying key goals, creating a five-year roadmap and aligning teams for a $1M/month managed service contract, including firewall, network, wireless, and help desk.  Developed architecture, strategic plans, implementation, and the daily operational run environment.  Created business continuity/impact analysis plans, disaster recovery plans, and a 24x7 support organization. Designed a new staffing model by mentoring and coaching leaders to fulfill organizational initiatives via metrics. Show less

  • Program Management, Arizona State University

    Apr 2010 - Apr 2011

  • SR Manager Technical Support Network IT Infrastructure

    Sept 2006 - Apr 2010
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  CenturyLink

  Apr 2011 - Jun 2020

  • Facilitating, engaging, and motivating a global team of talented Architects, Implementation and Escalation Engineers, and 24x7 operations delivering upon current and future requirements, with the daily operations for our Global Corporate employee Enterprise Firewall, Web Application Firewall, Virtual Private Network (VPN), Multi-factor Authentication (MFA), DDos, Email Gateway Security, End Point Protection Antivirus, End Point Privilege Escalation Management, Data Loss Prevention (DLP), and Internet Security Services. Process and Project Management in support of strategic Business Case creation meeting transformation goals for On Premise and Cloud based Application and Infrastructure solutions. Key focus upon Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP). Increased capabilities for VPN by 96% and MFA by 222%. Show less  Provide Roadmaps, leadership, oversight, and strategic vision to align IT teams with KPI’s, security, and corporate goals via utilization of Organizational Development change processes implementing an optimized ITIL framework.  Help managers to assess Individual Development Plans (IDPs) and career planning to identify weaknesses and training needs, leading team members achieving 33 new industry certifications in one year to improve availability.Key Achievements:o Realigned and provided strategic direction for a team of 225 ICs and managers from Qwest into Century Link to create synergy opportunities, reduce operating costs, and deliver strategic projects in global support of over 43,000 internal corporate employees and 20,000 contractors aligning operating and capital budgets.o Created Business Case, Roadmap, Architecture, and Program Management to implement an Organizational Development change reducing operating expenses providing vision for the delivery of a Payment Card Industry Session Initiation Protocol (PCI SIP) call handing environment for up to 18,000 ACD agents, via a secure network solution, and implementing a network Access Control (NAC) solution.o Built a new global corporate enterprise network for IT data centers and remote sites deconflicting IP Addresses due to M&A, while creating a collaborative relationship with information Security & Cyber defense through vendor negotiation and organizational change management to create a mutually beneficial partnership. Show less

  • Director Active Defense, CyberSecurity

    Nov 2017 - Jun 2020

  • Sr Director Network Services, Unified Communications, AV, and ACD/IVR,

    Apr 2011 - Nov 2017
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  UhlRide

  Jun 2020 - now

  LifeLong Learner

  • Secured my AWS Certified Cloud Practitioner and Raised over $10K per year*3 years for veteran families.• Experienced motivator of Operations Centers, Architects, and Engineering team members for driving employee and customer engagement. Encouraging transformation in the following areas: Infrastructure services for Network, Wireless, Firewalls, Web Application Firewalls, Network Access Control, VPN, Multifactor Authentication, Remote Access, load balancing, DDos, Data Loss prevention (DLP), Antivirus end point protection and escalated privilege user management, Email Gateway Security, On Premise and Cloud Solutions, Multiyear Roadmaps supporting transformational goals, IT Service Desk, 3rd Party solutions focusing on ITIL, Backups, Disaster Recovery and Business Continuity, Root Cause Analysis, On Call Escalation Support, and SLAs in support of KPIs that deliver upon the organizations Vision. • A resourceful strategic risk-taker with a proven track record supporting Architecture, Implementation, PMs, and 24x7 Operations in startup, acquired, and established environments. Positive and extroverted with a passion for identifying challenges and developing both quantitative and creative technical solutions to significantly affect organizational performance. Known for providing collaborative leadership in diverse, demanding environments through constant improvement and change management methodologies with a focus on business continuity and disaster recovery both on Premise and Cloud. Dedicated to continuous learning and identifying emerging and disruptive technologies to align to business objectives keeping companies at the forefront of a fast-paced industry, while ensuring that Governance, Risk, and Compliance (GRC) are aligned to an organization with PCI, SOX and other compliance and security requirements. Show less

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  Trace3

  Feb 2022 - now

  Technical Account Manager

  Trace3, a pioneer in business transformation solutions, empowers organizations to lead their market space by keeping pace with the rapid changes in IT innovations ensuring relevance to specific business initiatives required to maximize revenue generation by leveraging the latest Silicon Valley, cloud, big data and datacenter technologies maximizing organizational health. We have a unique ability to deliver optimal solutions combined with our talented team and over 10 years of documented best practices that unify people, process and technology. Over 2,000 globally recognized companies trust in Trace3 to stay relevant and innovative in today’s highly competitive market. Show less