Danan Ananda

Experience

• 

  The Trans Luxury Hotel

  Jan 2018 - Jun 2018

  Housekeeping Attendant

  • Became a bellman for 2 months because the hotel was busy• HK Public area 2 months • HK Laundry attendant 2 months• HK Room attendant 2 months

• 

  Aryaduta Hotel Group

  Jan 2021 - Jan 2022

  • Standby at the concierge counter to assist guests • Receive info for lugage up/lugage down and forward to bellman• Recommending guests about some recommendations of entertainment places in Bandung• Recommending guests about some restaurant recommendations in Bandung• Assist in booking taxi for guests • Sometimes help reception to check in / check out• Showing hotel• Showing room Perfomed daily Telphone operator tasks, such as : • Handle call from In/out the hotel • Taking order room service • Handling all inquiry from guest through telphone • Make a new reservation by using HMS system• Called guest rooms asking about guest comments, and created a file of all guest comments. • Updating guest preference, make a special note Amenities fo VIP guest or complimentary amenities, with using HMS system

  • Concierge

    Jun 2021 - Jan 2022

  • Telephone Operator

    Jan 2021 - Jun 2021
• 

  Aryaduta Hotel Group

  Jan 2023 - Dec 2023

  Bellman

  - Assist in delivering guests' luggage to the room and explaining the room facilities in a clockwise direction. - Showing hotel & Showing room- Stanby inside and outside the lobby to help or direct guests - Delivering sales calls- Escorting the General Manager for business trips- When entering the night assist receptionist for citylager, check in/check out, prepare keyroom for morning shift and help sign room

• 

  Bank Mega

  Aug 2023 - Jul 2024

  CFO Card Funding Officer