DEVARAJ RAMAN

Experience

• 

  Tesco

  Jan 2009 - Jun 2015

  • Senior Team Leader

    Jul 2013 - Jun 2015

  • Electrical sales specialist

    Feb 2011 - Jul 2013

  • Inventory Specialist

    Jan 2009 - Feb 2011
• 

  Dairy Farm Group

  Jul 2015 - Jun 2017

  Department Manager

  •Oversee daily operations of the department: Non-Food ensuring smooth execution of sales, merchandising, and customer service strategies.•Lead and develop a team of 25 employees, providing training, performance management, and motivation to achieve sales targets.•Monitor inventory levels, stock replenishment, and shrinkage control to optimize department profitability.•Implement effective merchandising and promotional strategies to enhance product visibility and increase sales.•Analyze sales reports and customer feedback to adjust strategies for improved performance and customer satisfaction.•Ensure compliance with company policies, health and safety regulations, and store operational procedures.•Collaborate with suppliers and internal teams to manage product assortments, pricing, and promotions. Show less

• 

  COURTS SINGAPORE

  May 2017 - Apr 2021

  *Developed and implemented strategies to improve customer serviceand increase sales*Developed and executed a customer engagement strategy that resultedin a 25% increase in customer satisfaction scores and a 15% increase inrepeat business*Analyzed sales data to identify underperforming product categoriesand implemented targeted promotional campaigns, resulting in a 10%increase in overall sales and a 20% increase in sales for the targetedcategories*Trained and coached a team, resulting in a 30% improvement incustomer service scores and a 20% increase in employee retention Show less Department: IT/ELECTRICAL/FURNITURE*Manages stock levels and control to ensure stock availability; minimising aged and damaged stock, and minimising stock loss.*Work closely with buyers and merchandisers to ensure the department shines.*Handles customer complaints and authorized to offer remedies on behalf of the department.*Conducting staff training and ensures that product knowledge is at its peak among salespeople; conducts shop-floor training to motivate and build the skills of the team.*Deals with Human Resources matters such as interviewing potential staff, conducting appraisals and performance reviews and counselling, as well as ensures staff are skilled by providing, recommending or organising training and development by liaising with HR and through own in store initiatives (e.g. short quizzes on product knowledge, on the job training).*Ensures staff understands and adheres to security and operational procedures.*Any other duties as per assigned. Show less

  • Department Manager

    Apr 2018 - Apr 2021

  • Management Trainee

    May 2017 - Apr 2018
• 

  Delivery Hero (foodpanda)

  Apr 2021 - Aug 2024

  Warehouse Manager

  • Overseeing and monitoring of quality & quantity stock levels, delivery times transport costs and efficiency.• Organizing warehouse by categorizing goods, planning routes and processing shipments.• Supervise daily all import / export and logistics activities.• Follow up the import shipment to be declared in time to avoid any delay and demurrage.• Proficient in several warehouse management systems (WMS) and Microsoft suite.• Prepare Packing List (PL & Tax Invoices) for export shipments.• Keep stock control systems up to date and make sure inventories are accurate.• Space Management and Inventory Management • Organize the recruitment and training of staff, as well as monitoring staff performance and progress.• Produce regular reports and statistics on a daily, weekly, and monthly basis.• Evaluate performance metrics to ensure quality delivery and cost-efficient work-flow processes.•Project Management.•Process Development & Implementation.•Liaised with POS for delivery schedules•Organized review meetings (inter-departmental) & internal for enhancing visibility & performance of the organization• Managing warehouse employees including storekeepers, asst. storekeepers, pickers / packers, loading / off-loading workers and assigns work accordingly. Show less