Jonathan Bianco

Experience

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  Discovery Aerospace Inc

  Apr 1997 - Dec 1998

  Director Sales & Marketing

  Campbell River, B.C. (Charter Airline & Maintenance Facility)• Responsible for development, implementation, and management of marketing program • Responsible for the successful operations of information systems management; inventory control; aircraft records; communications and client services• Key player in the successful launch of a subsidiary adventure tours company• Secured government and corporate long and short term contracts• Pilot

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  Avmax Group Inc.

  Jan 1999 - Jul 2000

  Marketing Coordinator

  Calgary, AB, Canada (Regional Aircraft MRO Facility)• Development and implementation of marketing program, including management of a marketing budget in excess of $500,000• Coordinated and managed all trade show activity, including international shows with budgets in excess of $60,000• Responsible for the planning, design, implementation, and coordination of all corporate communications• Developed proposals for new client business; coordinated with sales team to close sales; responsible for managing all client service activities• Pilot Show less

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  N-able Technologies

  Jul 2000 - Jul 2001

  Regional Sales Manager

  • Selling Professional Services, Custom Development and Central Point of IT Management solutions for a High Tech Start-up• Principal territories, Ottawa and Toronto; have knowledge of entire North American market• Expertise with value proposition of “outsourced services”, including: VPN, Thin Client, and On Site Analysis solutions• Qualify and develop sales leads that turn into revenue producing accounts; ensure the pipeline is accurate and up to date at all times• Cold call to achieve six new live contacts per day, and ten face to face meetings per week with senior managers and executives• Proposal creation for revenue opportunities; maintain all accounts and account activities with CRM automation tool• Represented N-able Technologies at leading industry events Show less

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  Synercard Corporation

  Jul 2001 - Nov 2002

  Sales Manager, EMEA

  • Selling software for the production of Photo ID cards, through partnerships with Value Added Resellers• Development of sales initiatives in Europe, Middle East and Africa. Provide support of the North American market.• Expertise with managing small, medium and large accounts; with commitments ranging from $50,000 to $300,000 annually• Qualify and develop sales leads that turn into revenue producing accounts; ensure the pipeline is accurate, full and up to date at all times• Demonstration of complete product line• Maintain all accounts and account activities with CRM automation tool (Salesforce.com)• Co-ordination of activities between sales, customer support and shipping• Represent Synercard at leading industry events both Internationally and Nationally Show less

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  Nitro Microsystems

  Nov 2002 - May 2003

  Senior Account Manager

  • Selling hardware, software and professional services to small to midsized companies within the local area• Presentation of services offered at executive level• Preparation of proposals and quotes• Management of existing accounts and development of new customers• Supervision of inside sales persons; providing daily tasks and objectives

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  Derry Chamber of Commerce

  Mar 2004 - Apr 2005

  Project Coordinator Exemplar Chamber Project

  • To establish a Project Team that will support activity and monitor outputs • To prepare and maintain a time based project plan and report against this weekly to the Chief Executive and monthly to the Project Team • To draft tender specifications, implement tendering and selection procedures and manage consultants in the delivery of Mentoring and Website Development • To recruit companies for participating to the various levels of the project activity• To organize and lead IT audits for participating member companies• To identify recurring themes and design and deliver 5 half day workshops for Chamber Members• To identify and recruit member companies for specialized mentoring consultancy• To regularly evaluate the processes within the project and report as needed to the Chief Executive.• To monitor and co-ordinate the Project budget, to prepare reports for Chief Executive and funding agencies and to prepare quarterly and final claims for funding agencies. To keep all records as required by funding agencies.• Set-up a ten work station SBS 2003 network with Wireless segment• Server maintenance and desktop support• Development of corporate website www.londonderrychamber.co.uk Show less

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  CPC Office Supplies

  Apr 2005 - Sept 2007

  IT Manager/Digital Services

  • Set-up a 10 work stations SBS 2003 network• Responsible for day to day maintenance of server and desktop support• Development of new corporate website www.cpcofficesupplies.com • Setup an electronic ordering system for both current customers and unsolicited orders, via the web• Setup a CRM solution for sales team and management

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  Stream Global Services

  Sept 2007 - Dec 2009

  IT/Telecoms Specialist

  • Provide onsite support to 900+ users in fast moving call centre environment across 3 sites in Derry, 1 in Dublin and Mumbia• Day to day maintenance of OU and objects in Active Directory• Lotus Notes Administration• Installation of hardware and software• Server builds/re-builds and maintenance (2000-3)• Administer Cisco 4507 & 6509 switches on a daily basis, this includes port security, vlans, vpns, logs, PBR, STP, ACLs, monitoring, config layer 2 & 3 interfaces and voice interfaces. Also from time to time must replace various modules and configure (sup, line & fibre)• Day to day maintenance of local corporate network (approx 40 servers & 900+ PCs)• Print Server Admin and setup for corporate network printers• Backup and restore of network data using Backup Exec• Fault finding problems on network and user systems• Analyzing system logs and identifying potential issues with computer systems• Introducing and integrating new technologies • Performing routine audits of systems and software• Applying operating system updates, patches, and configuration changes using WSUS• Answering technical queries• Responsibility for documenting the configuration of the system• Monitor network/internet activity and usage • Liaise with 3rd party vendors and clients• Identify, Plan and Implement Special IT Projects• Administration, Installation, Maintenance and Configuration of Meridian Telecoms System, (Phone Control, Symposium, Call Pilot, VoIP, IVR scripting) Show less

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  Fujitsu

  Jan 2010 - now

  Technical Services Specialist

  • Provide remote support to several large infrastructure clients for technologies such as Citrix Terminal Service, VMware 3.5 -4.1, Windows Server 2000/2003/2008, MS Exchange 2003/2007, Active Directory & Group Policy Management, Backup/Recovery Technologies/Strategy, Clustering & SAN Technologies• Patching using WSUS• Server Builds and Configuration• MSC – Manage Service Change• Project Implementation• Production of Documents• Use of Triole Service Desk, CA Unicenter Service Desk & DSM• OOH on-call Rota• Security Cleared• Also worked in NOC for 6 months as a network engineer managing switches, routers & firewalls Show less