Ray Rios

Experience

• 

  Walt Nelson Insurance Agency

  Dec 1996 - Dec 1998

  Insurance Agent

  * Identified individual insurance needs and matched with appropriate products. * Processed policy updates, resolved billing discrepancies, and managed client relationships through additional services. * Initiated the claims reporting process and assisted in claim resolution when necessary. * Maintained risk management proficiency for multiple insurers.

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  Allstate

  Dec 1998 - Dec 2000

  Office Manager / Insurance Agent

  * Managed daily operations through mentoring, performance reviews and personnel actions. * Recruited, interviewed, and trained new hires. * Handled escalated calls. * Facilitated incentive programs that promoted cross-selling. * Assisted in the claims reporting process. * Placed personal and commercial risks with appropriate markets.

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  PEMCO

  Dec 2000 - Mar 2013

  * Prospected new customers through timely responses to inquiries by phone and/or email through effective electronic and oral communication.* Utilized a needs focused selling system; AID,Inc, to establish trust and acquire new customers.* Managed business opportunities through a pipeline management tool; Salesforce. * Answered inbound calls received through a phone queuing system.* Serviced customer accounts and assisted in resolving policy issues.* Experienced in risk management and profile underwriting. Ability to read and interpret insurance contract verbiage.* Ability to read and interpret insurance contract verbiage.* Established strong interdepartmental relationships to assist in providing world class customer service. Show less

  • Customer Service Supervisor

    Aug 2012 - Mar 2013

  • Direct Insurance Agent

    Mar 2002 - Aug 2012

  • Brokerage Insurance Agent

    Dec 2000 - Mar 2002
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  Eastern Washington University

  Mar 2013 - Sept 2013

  Sabbatical

  Completed course work for Bachelor of Arts in Finance and Economics:* Financial Management - 3.8 GPA* Organization Theory and Behavior - 4.0 GPA* Operations Management - 3.8 GPA* Multinational People Management - 3.8 GPA* Intermediate Microeconomic Theory - 3.6 GPA

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  PEMCO

  Sept 2013 - now

  Direct Insurance Agent

  * Prospected new customers through timely responses to inquiries by phone and/or email through effective electronic and oral communication. * Utilized a needs focused selling system; AID,Inc, to establish trust and acquire new customers. * Managed business opportunities through a pipeline management tool; Salesforce. * Answered inbound calls received through a phone queuing system. * Serviced customer accounts and assisted in resolving policy issues. * Experienced in risk management and profile underwriting. Ability to read and interpret insurance contract verbiage. * Ability to read and interpret insurance contract verbiage. * Established strong interdepartmental relationships to assist in providing world class customer service. Show less