Mohamed Ramadan

Experience

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  Go Compute

  Jan 2005 - Jan 2011

  IT Assistant
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  Masreya for Information Technology & Telecommunications (MITT)

  Jan 2013 - Nov 2013

  Optical Fiber Engineer

  - Measuring With OTDR and Power Meter- Optical Fiber Cable Principles- Generate technical specification of Fiber optic cable, ODF, joint closures, optical splitters - Installation of FTTH Network

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  Global Knowledge

  Nov 2013 - Jun 2014

  MCIT grant

  -Understanding Network Fundamentals-Security Fundamentals-M204687 Configuring Windows 8-M20409 Windows Server 2012 Hyper-v Essentials Training-M20410 Installing And Configuring Win Server 2012-M20411 Administering Windows Server 2012-M20412 – Configuring Advanced Windows Server 2012 Services-M20413 – Designing and Implementing a Server Infrastructure- M20414- Implementing an Advanced Server Infrastructure.- CCNA BootCamp.- Introduction to Project Management.- Microsoft Project step by step 2010. عرض أقل

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  Go Compute

  May 2014 - Aug 2014

  IT Helpdesk Administrator
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  KIT Consulting EG

  Sept 2014 - now

  Senior IT Specialist

  • Acting as technical lead to identify and implement solutions to problems affecting ITservices.• Providing support over the telephone, remotely and face to face to clients &internal staff members.• Act as helpdesk first- and second-line support.• Installation and maintenance of all systems within a client’s digital environment.• Producing documentation on operational, system and user procedures & guidelines.• Provide IT assessment and work on the best solution to enhance network and security.• Providing surveillance solutions and maintaining them.• Building, configuration and troubleshooting of server and desktop hardware & Software.• Providing advice on selection and purchase of IT equipment.• Configuring and Managing 3CX & Elastix telephony systems.• Configuring and Managing firewalls to achieve maximum protection, network control andoffers secured remote access.• Maintain different security profile within the same network using network and firewallpolicies.• Maintaining maximum availability of supported services for users.• Provide wireless solution for outdoor and indoor events.• Obtaining quotes for supply of goods and services from suppliers.• Designing, implementing, managing and troubleshooting Active Directory.• Ensuring that support calls are logged and managed effectively and efficiently.• Responsible for disaster recovery, closing security loopholes and access levels.• Ensure adequate antivirus protection & solutions are maintained and updated.• Understanding of backup solutions and technologies providing endpoint backupand disaster recovery methods.• Designing and managing IT infrastructure including passive connection عرض أقل