Ennia Senda

Experience

• 

  HEP

  Jun 2015 - Jul 2015

  Trainee

  Data and report documentation

• 

  Saipem

  Jul 2016 - Aug 2016

  Trainee

  Weather stand-by application testing

• 

  Bosch Rexroth Italia

  Oct 2019 - Dec 2020

  Application Specialist

  IoT instruments testing, configuration and implementationDigitalization and connectivity of a Smart Factory prototypeMachine simulation and digitalizationProduction programming: controllers, drives, motorsPre-sales and post-sales activities and supportPreparation, organization and presentation of technical courses

• 

  Frontiers

  Dec 2020 - now

  Point of contact and issue ownership for operational support status of the Level 2 supportProviding direction and guidance, leading and managing the team of 2 sub-teams (20 employees)Working closely with the developers, release managers, and first level service desk support team to facilitate acceptance and release of new systems and featuresDeveloping, implementing and maintaining policies and procedures on application support servicesTeam reorganization planning and proceduresDesigning and applying methods for reaching the Team OKRsHiring new teams, analysts and team leadsOverseeing and optimizing processes by revising workflows and methodsReviewing periodic reports on the issues resolved and identifying trends of issues Show less

  • Application Support Manager

    Feb 2022 - now

  • Application Support Team Lead

    Sept 2021 - Jan 2022

  • Application Support Analyst

    Dec 2020 - Aug 2021