Tobias Klingelhoefer PMP CISM

Experience

• 

  LumenVox International - EMEA & APAC

  Feb 2004 - Mar 2013

  • Offer strategic guidance and leadership to clients in integrating Lumenvox Biometric Solution into their environments, including harmonizing with emerging authentication methods. Provide ongoing technical expertise in security architecture and troubleshooting methodologies.• Orchestrated and executed the smooth transition of the SaaS Password Reset solution from a physical data center to the Sungard cloud, minimizing impact on end users. Led planning, implementation, and post-migration support to ensure operational continuity and user satisfaction. Show less System Administrator- Proficiently manage and maintain a diverse range of systems, including servers, networks, and databases, ensuring optimal performance and reliability.- Implement and enforce security protocols and best practices to safeguard data integrity and protect against cyber threats.- Monitor system performance, conduct regular audits, and implement necessary upgrades and patches to ensure smooth operation and minimize downtime.- Provide technical support and troubleshooting for end-users, addressing issues promptly and efficiently to maintain productivity.- Collaborate with cross-functional teams to design and implement IT solutions that align with organizational goals and objectives.- Develop and maintain documentation, including system configurations, procedures, and policies, to support knowledge sharing and ensure compliance with industry standards.- Participate in disaster recovery planning and testing to ensure business continuity in the event of system failures or disasters.- Stay abreast of emerging technologies and trends in system administration to recommend and implement innovative solutions that enhance efficiency and effectiveness. Show less

  • Infrastructure Architect

    Mar 2006 - Mar 2013

  • System Administrator

    Feb 2004 - Mar 2006
• 

  LumenVox

  Apr 2013 - Nov 2022

  Senior Technical Consultant & Cybersecurity Lead & Delivery and Sales Engineer

  Spearheaded cybersecurity initiatives, utilizing the Mitre ATT&CK framework to identify risks and deploy mitigation measures. Conducted penetration testing, vulnerability scanning, cybersecurity training, and phishing tests.• Collaborated with LumenVox International - EMEA to facilitate ISO 27001 certification acquisition through consultation and support.• Supported clients in evaluating, designing, and establishing robust security frameworks for our cloud-based voice biometric self-service password reset solution.• Developed and implemented new processes and security controls to enhance operational efficiency and promote collaborative teamwork. Provided accurate data for operational performance evaluations and decision-making.• Managed the delivery of multifactor authentication products and services with a focus on optimizing efficiency and enhancing customer experience while upholding security standards.• Orchestrated the seamless migration of the SaaS Password Reset solution from Sungard cloud to IBM cloud, minimizing disruption to end users. Show less

• 

  Futurex

  Feb 2023 - now

  Technical Solutions Architect

  • Skilled in effectively resolving issues for dissatisfied customers and restoring their satisfaction.• Evaluate client needs and suggest improvements for our advanced hardware-driven cryptographic solutions.• Offer continuous technical assistance and advice to Futurex’s worldwide client network.- Test and troubleshoot new and existing hardware, software, and firmware designed for the data security and encryption sector.• Deliver product training and educate clients on data security best practices.• Manage custom development projects and oversee global Hardened Enterprise Security Platform deployments.• Develop and update technical documentation for public release.• Utilize business acumen and technical expertise to develop cutting-edge solutions for safeguarding enterprise data. Show less