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Mandy Noorlander-Luiten

Mandy Noorlander-Luiten

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location of Mandy Noorlander-LuitenVelserbroek, North Holland, Netherlands

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  • Timeline

  • About me

    Product Owner PEx & Ops AND Pega CoE at Transavia

  • Education

    • Universiteit van Amsterdam

      2009 - 2013
      Bachelor of Arts (BA) Franse taal en cultuur

      Activities and Societies: Secretaris bij studievereniging Cercle d’Amis (2010-2012) Scriptie: La didactique modernes – une étude comparative entre AIM (Accelerative Integrated Method) et TaBaScO (Task Based School Organisation)

    • Universiteit van Amsterdam

      2013 - 2014
      Master of Arts (MA) Linguistics of European Languages - French

      Scriptie: La politesse sur des pages Facebook des entreprises - Une étude comparative entre les Français et les Néerlandais

  • Experience

    • Yource

      Aug 2012 - Apr 2021

      Product Owner of the Claim submit funnel and the admin system with main goal automating and optimizing the claim processes as much as possible. - Product Development (Agile/Scrum)- Backlog management- Stakeholder management- Testing- Documentation & Tutorials- Implementation & Acceptation by end user - Process management French and Italian market- Manage claims specialist, performance interviews/reviews, coaching - Responsible for legal process with external lawyer - Member of management team - Responsible for creating entity in France - General process management and operation management - Translate improved claim process into requirements- Backlog management - Process claims- Contact with external lawyer for legal part of processing claims - Process management and planning - Onboarding new claims specialists

      • Product Owner

        Nov 2018 - Apr 2021

      • Country manager France & Italy/Operations manager

        Jan 2017 - Oct 2018

      • Project: Product Owner new admin system

        Oct 2016 - Sept 2017

      • Procesmanager/Senior Claimspecialist FR

        Aug 2012 - Dec 2016

    • Transavia

      May 2021 - now

      As CoE, we enable, guide and support the Pega Product teams at Transavia to be successful in their feature delivery. Product Owner at Transavia dedicated to create (self)services for disrupted passenger in order to get them back in the 'happy flow' as soon as possible and reduce workload for customer care.

      • Product Owner Pega CoE

        Apr 2024 - now

      • Product Owner Passenger Experience & Operations

        May 2021 - now

  • Licenses & Certifications