Briana Miles

Experience

• 

  Nations Valuation Services

  Jun 2013 - May 2015

  Vendor representative

  -Effectively answer phone calls to fully assist our consumers (Main point of contact between vendors and internal staff)-Ensure all client and vendor inquiries are handled satisfactorily and in a timely manner-Work with internal departments to ensure on time delivery of all appraisal orders-Responsible for assigning, tracking, receiving, and uploading real estate appraisals

• 

  Valued Veterans, LLC

  May 2015 - Dec 2017

  Processing Team Lead

  Working in a fast-paced team environment, building client and vendor relationships while delivering a high level of customer service. Additional duties included training new employees, data entry, processing payments, using time management skills to meet and exceed daily quotas, professionally communicate with clients, and problem solving when issues with vendors arose.

• 

  DH Pace Company, Inc.

  Dec 2017 - Sept 2018

  Billing Specialist

  Working with a team to create and process commercial invoices and maintain customer accounts. Using high attention to detail to maintain accurate records. Working with other departments within the company to ensure accounts were kept organized and accurate.

• 

  Vetterra LLC

  Oct 2018 - Jul 2021

  Operations Lead

  Supervising a small team to make sure daily tasks were completed in a professional and efficient manner. Trained and coached new employees on all systems and processes for optimal performance. Set up and learned to utilize a new software system to improve processes. Worked with clients and subcontractors to resolve escalated issues. Assisted with profile set up for accounting using high attention to detail to make sure payments were processed correctly.

• 

  KGPCo

  Sept 2021 - now

  Account manager for a cloud based telecommunications company. Working in a supply chain setting to ensure products are ordered and delivered in a timely manner. Entering new orders, communicating with the customer and warehouse on a daily basis to keep the customer up to date on order information.

  • Program Manager

    Sept 2021 - now

  • Account Specialist

    Sept 2021 - now