Beth Shopoff

Experience

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  AMC Theatres

  Jul 2005 - Nov 2015

  Film Crew Lead

  Customer service liaisonCash handling skillsSell movie tickets and AMC Gift Cards and inform guests about currently featured films, and policiesPrepare and serve concession items to guestsClean and maintain the auditoriums, restrooms and lobbies Training new crew members

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  Viking Card Office

  Aug 2011 - May 2014

  Student Assisant

  Customer service liaisonProduce student identification cards at Cleveland State University using IDWorks and Datacard printersBasic office duties including answer the phone, faxes, and checking e-mailsBasic knowledge of PeoplesoftBasic knowledge of KeyScanBasic knowledge of Blackboard

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  Horseshoe Casino

  Feb 2014 - Feb 2015

  Buffet Host and Cashier

  Provides friendly, excellent service to all customers entering restaurantHandles payments from guests, operates cash register and properly settle checksResponsible for seating and rotating lines while recognizing and developing rapport with guestsOversees duties performed by the Restaurant Service Personnel to ensure fast and efficient turnaround of tables

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  Cuyahoga county sheriff's department

  Feb 2015 - Jul 2016

  Clerk typist

  •Provide contact with the public by greeting visitors, answering phone calls, responding to e-mails, and replying to regular mail.•Process subpoenas, summons, protection orders, and other time sensitive documents.•Prepare other legal documents for service.•File correspondence, reports, records, documents, and other materials. •Maintain files, make changes in filed data (adding or deleting material).•Proof-read written or typed material and verify correctness.•Perform general clerical tasks (e.g. copy work, deliver messages, inventory, pick up and distribute supplies.•Have knowledge of computer systems including proware. Show less

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  Cuyahoga County Job and Family Services

  Jul 2016 - Nov 2019

  Employment & Family Service Specialist

  -Interviews and determines eligibility for multiple programs; follows program guidelines; collects andenters data, computes budgets; verifies eligibility documentation. -Prepares and scans documents to the case files including changes affecting eligibility; notifies participants of any changes in assistance or services. -Prepares routine correspondence; case summaries and reports. Attends State hearings upon request. Refers cases of suspected fraud and/or referrals of overpayment. Explains services available to individuals and families to enhance the quality of life and /ormeet their self-sufficiency needs, and provides referrals to other health and human service providers. -Provides outreach to potentially eligible Food Assistance/Medicaid individuals. Attends training, meetings, and information sharing sessions. Show less

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  Cuyahoga County

  Nov 2019 - Jul 2021

  Customer Relations Specialist -Program Officer II

  Serves as a liaison between the agency and community partners. Provides customer referrals to the community and government resources. Assists higher level administrators and/or functions as County's representative on outside boards or committees. Performs administrative tasks.

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  Cuyahoga County Health and Human Services

  Aug 2021 - now

  Senior Training Officer

  Coordinates the work of lower level training officers and/or contract trainers; assigns work and reviews completed work assignments; provides job training and instruction; approves contracting authorizations for trainers; approves proposed training sites and arrangements; conducts on-site evaluations of trainers and prepares reports; approves training materials.Develops training programs for department employees; conducts and tabulates needs analysis; designs and develops lesson plans to meet established training goals; develops program budget.Implements training programs for department employees; assures room and equipment are set up correctly for training sessions; coordinates training registration process; conducts training following lesson plan; analyzes training evaluation results to improve program.Performs administrative duties; prepares state mandated reports; responds to written or verbal inquiries regarding training programs; maintains filing system on training data; compiles statistics regarding training program effectiveness; inventories training supplies and equipment. Show less