Ezekiel Isaac

Experience

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  BPPS CONSULTING

  Feb 2013 - Mar 2014

  Admin Manager
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  Sterling Bank Plc

  Feb 2014 - Oct 2015

  Customer Service Representative
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  ISON BPO - Leading BPO Service Provider in Africa

  Oct 2015 - Mar 2019

  Customer Service Representative
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  RevolutionPlus Properties

  Apr 2019 - Nov 2019

  Customer Relations Officer

  Sales of Lands,And Properties

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  OPERA

  Nov 2019 - May 2020

  Customer Service Team Lead
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  Eye Foundation Hospital

  Mar 2020 - Sept 2022

  Customer Experience Manager

  I was responsible for engaging with key customers by building and preserving trusting relationships. AS the Customer Relationship Manager i constantly identify opportunities to grow the customer base and build positive relationships with new clients. I am also strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.I possess excellent communication skills and maintain the core values of the organization. I conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, i work closely with Sales and Accounts Managers to ensure that all staff preserves relationships with clients.I Build and maintaining profitable relationships with key customers.I Oversee the relationship with customers handled by my team.I Resolve customer complaints quickly and efficiently.I Keep customers updated on the latest products in order to increase sales.I Meet with other managers in the organization to plan strategically.I am involved in expanding the customer base by upselling and cross-selling.I Understand key customer individual needs and address such.I Conduct business reviews using CRM programs.I Know our competitors and strategize accordingly. عرض أقل