Jeff Mckneely

Experience

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  Innovative Computer Solutions

  Mar 1996 - Jun 1999

  Computer Systems Technician

  Built computer systemsInstalled computer systems.Provided technical support.Made service calls.

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  Coca-Cola Enterprises

  Aug 1999 - Sept 2010

  Responsible for the support of the existing Wide Area Network for Coca-Cola Enterprises for North America and Europe.Part of an On-Call rotation for the Network Support of North America and Europe.Responsible for working with AT&T, the local exchange carrier, and local Client Services to resolve any LAN and WAN issues.Responsible for configuring Extreme Switches, Cisco Switches, CSU's, and Cisco Routers for dispatch to field locations.Responsible for troubleshooting Frame Relay, ATM, and ISDN connectivity for existing field locations.Responsible for the configuration and connectivity of ION hardware for out of band management.Participate in and/or lead department projects.Handle department problem tickets and change requests.Applications include: Epicenter, Cisco Works, Visual Uptime, Smarts In-Charge Show less Troubleshooting and assisting in the resolution of LAN problems.Helping clients use technology to meet business requirements.Developing, testing, and documenting technology solutions.Participating in Standards Development.Implementing Corporate IS Project desktop solutions.Responsible for Desktop, LAN (TCP/IP, Switches, Cabling, Connectivity), Printer, and Software support. This includes Compaq desktops / laptops, IBM desktops / laptops, PDA's, HP and Lexmark Printers / Plotters, Lotus Notes, MS-Word, MS-Excel, MS-Access, MS-PowerPoint, MS-Project, Visio, Norton Ghost, Norton Antivirus, Extreme Switches, Cisco Switches, Patch Panels, working with vendors for cabling and connectivity, user account administration, building desktops and laptops for end users, and disaster recovery. Show less

  • Network Engineer

    Jan 2006 - Sept 2010

  • Telecommunications Network Analyst

    Dec 2004 - Jan 2006

  • Network Security Analyst

    Jan 2004 - Nov 2004

  • Project Lead

    Jan 2003 - Jan 2004

  • Client Services Technical Analyst III PC Support

    Aug 1999 - Jan 2003
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  Coca-Cola Company

  Feb 2001 - Dec 2001

  Technical Analyst III

  Customer Marketing Group (CMG) - Nationwide conversion of users from; Created PC conversion standards for users migrating from; Over 230 successful conversions from TCCC image to the CCE image nationwide.Successfully built a process to upgrade from Lotus Notes R4 to R5 between companies without losing any data / e-mails, database access, and address book entries.Worked daily with IT professionals from TCCC and CCE to resolve any IT issues.Provided end user support to CMG users.

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  Henry County Schools

  Jul 2010 - now

  Network Engineer

  Network Engineer for Henry County Public Schools. Support of Data Center, 50+ sites and over 45,000 end users.Responsible for Cisco Routing and Switching for 50+ schools/buildings -Cisco 4500 series, 3750 stack, 3850 stackResponsible for the Cisco wireless environment for 50+ schools/buildings -Meraki Wireless -Cisco 5508 WLC with 2600 and 3700 model Cisco Access Points in each building -BYOT Access -Full county coverage with an AP in every classroomResponsible for Cisco FMC/FTD Next Generation Firewall and ASA 5585 Firewall -Access Rules -NAT routes -VPNResponsible for Web Filtering: iBossResponsible for the support of AT&T Switched Ethernet WAN circuitsResponsible for the support of our Data Center Network Equipment -Nexus 7k, 5k, 2kResponsible for Subnet/VLAN ManagementCisco Prime InfrastructureSupport of BGP ASR Internet Routers -10Gb Circuit from ENA -10Gb Circuit from AT&TResponsible for Bluecoat PacketShaper S500 -Shape all traffic going to the InternetCisco Identity Services ISECCNPCCNANetwork+ Show less