Jen Stoyanova

Experience

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  DIY language school

  Sept 2010 - Jul 2015

  Business Owner

  For self-owned privately held company specializing in foreign language learning for adults and children. • Directed operations across 4 locations of a multilingual language school, delivering comprehensive services in over 10 languages.• Led recruitment, training, and supervision of 60+ staff and faculty, ensuring a high-performing team with a culture of excellence.• Successfully launched a new location annually, attracting 60-100 students per month, driving consistent growth and expansion.• Streamlined sales strategies for revenue growth, industry prominence, market penetration, and brand recognition. Pioneered programs offering free test preparation classes for low-income families, enhancing social-economic impact. Show less

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  SC GEOS Languages Plus

  Feb 2017 - Oct 2019

  ESL School General Manager

  For a privately held language school specializing in the development of a unique learning system, which focuses on producing and using language, has been helping students learn languages for over 40 years.• Directed and managed all aspects of academic, marketing, HR, and financial operations of an ESL school.• Strategically recruited, mentored, and developed a high-performing team of 20 staff members and 30 teachers.• Developed and executed budgets while ensuring compliance with state regulations and accreditation body policies.• Led cross-functional projects such as successfully launched and supervised a Boston pop-up school and Summer Camp program, capturing new revenue streams and introducing new program that resulted in 10% increase in enrollments to drive growth Show less

• 

  Global Thermostat

  Oct 2019 - Mar 2020

  Executive Assistant to CEO

  For privately held firm specializing in energy disruptive technology designed to transform carbon dioxide from a global liability into a profit center.• Enhanced executive decision-making and organizational efficiency through strategic support and process optimization in a pioneering energy technology firm.

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  K Health

  Mar 2020 - Jun 2024

  As Practice Manager for Mayo Clinic's patient-focused app developed by K Health, I lead Provider Operations and Practice Management, ensuring the delivery of high-quality health services 24/7. This role centers around managing a seamless integration of Mayo Clinic's healthcare excellence with K Health's innovative AI technology to serve Mayo patients effectively.•Lead the management of K Health's virtual clinic in partnership with Mayo Healthcare System, focusing on delivering high-quality virtual healthcare services.•Spearheaded the operational management and strategic direction of a virtual clinic, enhancing patient satisfaction by 40% through operational efficiencies and provider engagement strategies.• Developed and executed workforce planning strategies, optimizing staffing levels to support rapid organizational growth and maintain high-quality patient care.• Led cross-functional teams in the implementation of provider workflow enhancements, achieving a 35% increase in operational efficiency.• Collaborated with clinical leadership to design comprehensive training programs, elevating provider competencies and patient outcomes. Show less Oversaw and managed the workforce planning and scheduling functions; analyzing historical data, forecasting future demand, and developing staffing strategies to meet business goals.• Leveraged predictive analytics to forecast and schedule 350 medical professionals, ensuring optimal coverage and efficient resource utilization; contributed to talent acquisition, licensing, and retention strategies through insightful data analysis.• Engineered a scalable model to accurately predict staffing requirements across 250+ skill sets, meeting the demands of over 4,000 daily patients and ensuring service excellence.• Crafted and implemented key performance indicators and dashboards to facilitate continuous operational improvement; initiatives led to a 30% reduction in patient wait times.• Recruited, onboarded, trained and led a team of Real-Time Analysts, overseeing a 24/7 workforce, ensuring consistent operational efficiency and quality.• Guided a seamless transition to SalesForce Health Cloud, providing support and ensuring uninterrupted service during the process.• Collaborated with diverse stakeholders to align workforce strategies with business objectives. Accurately forecasted staffing needs by analyzing historical trends and anticipated workload. Show less

  • Senior Manager, Provider Operations and Practice Management

    Jan 2022 - Jun 2024

  • Workforce Manager

    Mar 2020 - Jan 2022
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  Rhythm

  Jun 2024 - now

  Director of Workforce Operations