Akash ADNATH

Experience

• 

  Mauritius Telecom

  May 2014 - Jun 2014

  Mobile Application Developer - Intern

  Worked as trainee mobile app developer at MT and was responsible to develop a mobile app prototype for demo purposes. Development was done on Java using Eclipse/Android SDK and also Javascript using Titanium SDK for cross-platform deployment ( on IOs ).

• 

  Emtel

  Jun 2015 - Jun 2016

  Business Intelligence Developer

  My Job at Emtel Ltd was to help the team in maintaining the Datawarehouse and to develop BI reports on Oracle BI. My responsibilities included:* Ensuring the proper running of ETL processes. Troubleshooting where required.* Requirement gathering meetings with users ( includes: Sales , Finance , Marketing , Revenue Assurance, HR users) to understand business rules and user expectations.* Development of Reports / Dashboards for users based on Business rules and expectations in a timely manner and respecting an agreed deadline.* Follow up with user to close request and amend where necessary.* Join up with the team in breaking down complex reports from different data sources and brainstorming.Skills:* DDL and DML* SQL , PL-SQL , T-SQL * Using Perl language in Transformation of data* Knowledge in Informatica Powercenter ETL tool* Knowledge in Oracle BI administration and structure* Experience in Oracle Database* Experience in SQL server Show less

• 

  Currimjee Informatics Ltd

  Jun 2016 - Aug 2017

  Technical Consultant

  Technical consultant in Business Intelligence and Infrastructure.Joined CINF in the Business Intelligence dept where i was involved in the setting up of an Oracle BI platform for Demo purposes as well as Oracle EBS suite. Experiences:* RnD in Oracle BI , Cognos Bi platform and ORacle EBS suite.* Ensuring the proper running of ETL processes - Preventive maintenance* Attended trainings on Project management, Sales fundamentals, Communication fundamentals, and others.* Participated in debates in work related topics.My role in the Infra team was mainly system administrations at clients' site.Tasks include:* Server health check* Troubleshooting of adhoc errors. IT support* Email ( Outlook ) configuration * Active directory set-up* Server and Hardware installation and OS installation* Network issues troubleshooting* PC and Laptop configuration ( Windows )* Hardware troubleshooting ( BIOS , UEFI errors, HP IlO )* SAN ( HP MSA 2040 , IBM Storewise V7000 , V3700 ) administration* Basic VMware Vsphere 6 administration* knowledge in Kaseya RMM platform* knowledge in Gateprotect Firewall ( basic)* Backup Exec* Kaspersky Antivirus* Windows server 2012 R2 administrationProject:Cloud deploymentHelped a team in deploying a cloud infrastructure at a respectable telecom operator.Experiences:* Knowledge in basic administration of VMware Vsphere 6* Knowledge in SAN monitoring and administration* Knowledge in IBM cloud platform, Cloud Orchestrator* Knowledge in Tivoli Storage manager administation and troubleshooting.* Verification of VM level backups in TSM and troubleshooting* Tape management in TSM* Dealing with IBM/Lenovo support where required for Blade servers and TSM.* Lenovo xCLarity administration - Monitoring of system health , log gathering, troubleshooting, alerts etc.* Lenovo hardware replacement* Cabling and patching ( Ethernet and FC ) of servers and switches ( Network and SAN )* VMware vRealize reporting and monitoring Show less

• 

  CSS Corp

  Aug 2017 - Dec 2019

  Telecommunications Engineer

  Alcatel-Lucent Enterprise Technical Assistance Centre ( SMB PBX Level 2 Support ) for French speaking countries.Skills:Troubleshooting for PBX systems in complex network.ISDN - BRI, PRI LinesSIP Analysis DECT protocolWireshark Trace analysisDeployment of IP,Digital, SIP phones and knowledge of voice technologiesRainbow , Cloud Connect product knowledge. Helping team in managing backlog and documenting cases, analysis, and solutions.Ensuring minimal process deviation and SLA are met. Show less

• 

  Orange Business Services

  Dec 2019 - Feb 2023

  Promoted as Technical Support Expert in the Security Team, my role and duties mainly focus on helping a team of Level 1 and level 2 support in their day-to-day job.Some duties include:Ticket backlog reviews ( Leading Daily, Weekly meetings)Ticket auditingAssistance on complex issues and casesAssisting operation manager in technical tasks ( ex: day to day operations, Interviews, etc.)Training of technicians as well as newcomers ( Presentations, trainings, labs, etc..)Self-training so as to keep in touch with new technologiesEscalation POC Show less

  • Customer Technical Support Expert

    Jan 2022 - Feb 2023

  • Level 2 Security Specialist

    Dec 2019 - Jan 2022
• 

  MCB Group

  Mar 2023 - now

  Cyber and Technology Risk Analyst