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David Polley

David Polley

3d animator/texture artist

Followers of David Polley983 followers
location of David PolleySaint John, New Brunswick, Canada

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  • Timeline

  • About me

    Incident Manager at Irving Oil

  • Education

    • Department of national defence

      2009 - 2010
      AAADP aaad diploma

      created 3d animations, storyboards and textures for army learning web videos

    • Nbcc miramichi

      2007 - 2009
      2d animation and graphics classical animation and graphics

      learned to create 2d and 3d animations, characters and storyboards.

    • Simonds High School

      2000 - 2004
      High School Diploma

    • University of New Brunswick

      2017 - 2018
      Management Development Program (MDP) Business Administration and Management, General

  • Experience

    • ALSC DND Gagetown

      Aug 2009 - Jul 2010
      3d animator/texture artist

      Created 3d learning assets for department of national defence. Primairy tasks included 2d animation, animatics,texturing, rendering video compositing and storyboards.

    • Canadian HemoPheliac Society

      Oct 2009 - Feb 2010
      2d animation

      Created 2d learning assets in flash for an online website and dvd teach about hemopheliac's to children.

    • Red Cow Marketing and Technologies

      Nov 2010 - Feb 2011
      RedCow Marketing

      Created a commercial for web distribution. Green Screen edited in after effects composited with animated graphics, special effects and backgrounds.

    • PulseLearning

      Aug 2011 - Feb 2012
      Developer

      E-learning Tutorials

    • Innovatia

      Oct 2012 - Oct 2019

      Provides back-end break fix support for Avaya Aura Communication Manager Tier III.- Avaya System Platform, Virtual Platform, Virtual Hosted and Definity Support- Installation, Maintenance and Administration, BreakFix for Al Communication Manager Releases- Creating and Troubleshooting, Trunks, VDN’s, Vector's, Skills/Hunts, Extensions, Call Routing, ETC- Resolving alarms major, minor, critical on CM, AMS, SMGR, VSP, AVP, Vmware/EXSI host. - Maintaining G450 Media Gateways and All types Phones (IP, Digital & Analog) and Polycom- Coordinating with Telecom Network Providers and BP's for Swift Resolution- Upgrading, patching and Firmware for CM, VSP, AVP, AMS and all endpoints - Resolve issues and providing RCA for all Related HW, SW for Avaya Products- Working on high penalty SLAs for SEV 1, SEV 2, SEV 3 and OUTAGE tickets- Security Verification / Audit for CVE outputs on Avaya Content Show less

      • Manager of Technical Support

        Aug 2018 - Oct 2019

      • Team Lead / Pod Lead

        Oct 2016 - Sept 2018

      • Technical Lead

        May 2016 - Oct 2016

      • Tier 3 BBE Technical Support Specialist

        Oct 2012 - May 2016

    • Avaya

      Oct 2012 - Sept 2018
      Tier 3 Communication Manager BBE

      Provides back-end break fix support for Avaya Aura Communication Manager Tier III.- Avaya System Platform, Virtual Platform, Virtual Hosted and Definity Support- Installation, Maintenance and Administration, BreakFix for Al Communication Manager Releases- Creating and Troubleshooting, Trunks, VDN’s, Vector's, Skills/Hunts, Extensions, Call Routing, ETC- Resolving alarms major, minor, critical on CM, AMS, SMGR, VSP, AVP, Vmware/EXSI host. - Maintaining G450 Media Gateways and All types Phones (IP, Digital & Analog) and Polycom- Coordinating with Telecom Network Providers and BP's for Swift Resolution- Upgrading, patching and Firmware for CM, VSP, AVP, AMS and all endpoints - Resolve issues and providing RCA for all Related HW, SW for Avaya Products- Working on high penalty SLAs for SEV 1, SEV 2, SEV 3 and OUTAGE tickets- Security Verification / Audit for CVE outputs on Avaya Content Show less

    • Mitel

      Aug 2018 - Oct 2019
      Technical Support Manager

    • Irving Oil

      Oct 2019 - now
      Incident Manager

  • Licenses & Certifications

    • Google Data Analytics

      Google
      Jan 2025
      View certificate certificate

    • Six Sigma Yellow Belt Certification

      Lean Strategies International LLC
      Nov 2016

    • KCS Certified Mentor

      Avaya
      Jun 2016

    • Management Development Program

      University of New Brunswick

    • Certified Support Professional I (CSP-1)

      Technology Services Industry Association (TSIA)
      Mar 2015

    • ICS - 200: Basic Incident Command System

      Irving Oil
      Jan 2024

    • ServiceNow Fundamentals

      ServiceNow
      Nov 2020

    • ICS - 100: Introduction To Incident Command System

      Irving Oil
      Sept 2023

    • ACSS - Avaya Certified Implementation Specialist - Communication Manager / Embedded Messaging

      Avaya
      Sept 2016

    • ACIS - Avaya Certified Support Specialist - Communication Manager / Embedded Messaging

      Avaya
      May 2016

  • Honors & Awards

    • Awarded to David Polley
      "Above and Beyond the Call of Duty" Award Inner Avaya Management May 2015 David Polley led his team with top transactions closed during the month of May (1st – 26th). Many of the cases David handled were High Priority, but David handled them all with relative ease, always taking the lead and handling customer communication regardless if he was the SR owner or engaged via Collaboration. Beyond closing a high amount of cases, David successfully managed his backlog with minimal engagement from his coach and received positive customer feedback - such as this example… Show more David Polley led his team with top transactions closed during the month of May (1st – 26th). Many of the cases David handled were High Priority, but David handled them all with relative ease, always taking the lead and handling customer communication regardless if he was the SR owner or engaged via Collaboration. Beyond closing a high amount of cases, David successfully managed his backlog with minimal engagement from his coach and received positive customer feedback - such as this example below client: I wish all my Avaya customer needs were handled as quickly and as well as this one. Have a great day! Tell your boss you deserve a raise! Show less
    • Awarded to David Polley
      Client Choice Award Avaya Client Services Mar 2015 Awarded Avaya's Client Services ASC Client Choice Award, for Outstanding Service experience for Clients.
    • Awarded to David Polley
      ACS Client Choice Award Avaya Client Services Aug 2014 Awarded Avaya's Client Services ASC Client Choice Award, for Outstanding Service experience for Clients.
    • Awarded to David Polley
      Project Commitment award Josh Smallwood and the ALSC Jul 2010 Received recognition for an animation during my internship at the Army Learning Support Center for the DND in Gagetown

  • Volunteer Experience

    • Wish Granter / Volunteer

      Issued by Make-A-Wish Canada
      Make-A-Wish CanadaAssociated with David Polley

    • Basketball Coach

      Issued by ESJMBA
      ESJMBAAssociated with David Polley