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Austin Mielke

Austin Mielke

Table Games Dealer

Followers of Austin Mielke291 followers
location of Austin MielkeOmaha, Nebraska, United States

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  • Timeline

  • About me

    Customer Implementations Manager, Noyo

  • Education

    • University of Wisconsin-Madison

      2016 - 2017
      Post-Graduate Studies, Germanics

    • Augustana University (SD)

      2010 - 2014
      German Modern Foreign Languages

      Activities and Societies: Delta Phi Alpha, Pi Delta Phi, Phi Sigma Tau, Augustana Band, Augustana Trombone Choir, Augustana GSA

    • University of Potsdam

      2013 - 2013
      German Language and Literature

      Semester-long study abroad with Universität Potsdam in Potsdam, Germany.

  • Experience

    • Grand Falls Casino & Resort

      Jun 2011 - Jul 2014
      Table Games Dealer

      - Strived to meet the gaming and entertaining needs of players.- Ensured proper gaming security protocols were upheld.- Dealt on table games with game bankrolls as high as $200k.

    • Augustana University

      Jul 2014 - Sept 2015
      Private German Instructor

      - Taught beginner-level German courses to middle school aged students.- Created lesson plans, teaching materials, activities and media for classes.- Consulted with students and parents to ensure topics covered were relevant and engaging for students.

    • Hard Rock Hotel & Casino Sioux City

      Jul 2014 - Jun 2015
      Table Games Dual-Rate Supervisor

      - Strived to meet the gaming and entertaining needs of players.- Managed players, dealers, and assets in an assigned section comprised of as many as eight table games.- Served dealer or table game supervisor role based on business needs--often changing role in the middle of shifts.- Ensured proper gaming security protocols were upheld.- Managed sections with combined game bankrolls as high as $650k.- Dealt on table games with game bankrolls as high as $200k.

    • Horseshoe Casino

      Jul 2015 - Aug 2016
      Table Games Floor Supervisor

      - Strived to meet the gaming and entertaining needs of players.- Managed players, dealers, and assets in an assigned section comprised of as many as eight table games.- Served as direct supervisor to a team of dealers, provided feedback and reviews to provide constructive feedback and to highlight successes.- Ensured proper gaming security protocols were upheld.- Managed sections with combined game bankrolls as high as $800k.

    • University of Wisconsin-Madison

      Aug 2016 - Jul 2017
      Teaching Assistant of German

      - Taught 101-level German courses.- Created lesson plans, teaching materials, activities and media for classes.- Collaborated with other teaching assistants to ensure consistency of topics covered and pace of instruction.- Managed grade book for classes and calculated final grades.

    • Dacotah Bank

      Oct 2017 - May 2019

      - Established and met customers’ banking needs by opening accounts and enrolling them in relevantproducts.- Managed teller line and branch and external vaults containing over $2.75 million in cash.- Established and managed debit card printing process for two-thirds of Dacotah Bank branches.- Overhauled loan processing protocols and oversaw processing for all Sioux Falls branches. - Managed teller line and branch and external vaults containing over $2.75 million in cash.- Provided excellent customer service tailoring retail banking needs to each individual customer.- Managed individual cash drawer and paperwork pertaining to transactions. - Managed teller line and branch and external vaults containing over $2.75 million in cash.- Provided excellent customer service tailoring retail banking needs to each individual customer.- Managed individual cash drawer and paperwork pertaining to transactions.

      • Customer Service Representative Lead

        Jan 2019 - May 2019

      • Vault Teller

        Jan 2018 - Jan 2019

      • Teller

        Oct 2017 - Jan 2018

    • Ease

      May 2019 - Feb 2024

      - Managed case load of up to 300 carrier implementations at a given time.- Oversaw team of Implementation Analysts, conducting regular one-on-ones, providing constructive feedback, optimizing team performance, and providing individual role coaching.- Worked directly with broker users to align data between systems and resolve errors before implementations went live.- Tested new implementations and functionalities before full releases.- Created and analyzed reports in Salesforce to optimize implementation processes.- Coordinated with other teams such as Support and Success in order to ensure quality of implementations and customer experience. Show less

      • Connections Solutions Architect, Center of Excellence

        Mar 2023 - Feb 2024

      • Sr. Technical Lead, Center of Excellence

        Mar 2022 - Mar 2023

      • Implementation Analyst - Technical Lead

        Dec 2020 - Mar 2022

      • Implementation Analyst

        May 2019 - Dec 2020

    • Noyo

      Feb 2024 - now
      Customer Implementations Manager

  • Licenses & Certifications