Karam Nairoukh

Experience

• 

  United Pharmaceuticals

  Mar 2007 - Mar 2008

  Technical Support
• 

  Agility

  Nov 2008 - Mar 2020

  • System Administrator

    Jan 2013 - Mar 2020

  • Technical Support Engineer

    Nov 2008 - Dec 2013
• 

  DSV - Global Transport and Logistics

  Mar 2020 - now

  IT Manager

  Management & Business Support• Cost control, ISO Audits, Procurement, supporting the business and management.• Stakeholder management, work closely with internal stakeholders, such as department heads and senior management, to understand business needs, prioritize IT initiatives, and ensure alignment between technology and organizational objectives.• Identifies and addresses areas of improvement promptly.• Handle annual budget and ensure cost effectiveness for the business.Security• Ensuring the security and integrity of IT systems and data. Regional Project Support• Support Local, Regional, Global and Business Projects, Execute, Facilitator towards GIT and Business, resource planning, reporting, portfolio management. IT Standardization• Implement & enforce standardization, to fit business strategy, security policies, and goals. Onboarding • Merger and Acquisition related activities and support.Network Vendor Management• Ordering and managing IT Network Services and Equipment. Managing IT services contracts and vendors. Device & Assets Management• Workstations, network devices, printers, hand scanners, GPS trackers, mobile phones, conference room equipment supply and support and service management Local App Support• Supporting local apps, Troubleshooting, Vendor Contacts, Local Server Management. Onsite support• HW replacement, Telephony, Hands On, Infrastructure Support. Incident Management• Coordinating Incident handling from reported to closure. Resource coordination, troubleshooting and communication according to Incident procedures. 1st, 2nd & 3rd Level Support• 1st/2nd/3rd Line Support, Troubleshooting, incidents, Service Request handling, Knowledge management. Show less