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Rezwan Shiblu

Rezwan Shiblu

Wordpress Developer

Followers of Rezwan Shiblu366 followers
location of Rezwan ShibluSylhet, Bangladesh

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  • Timeline

  • About me

    Technical Support Engineer @ BuddyBoss | WordPress, WooCommerce

  • Education

    • National University of Bangladesh

      2016 - 2021
      Bachelor of Business Administration - BBA Accounting

  • Experience

    • Staff Asia

      Feb 2020 - Apr 2022
      Wordpress Developer

    • StorePress

      May 2022 - Feb 2023
      Technical Support Engineer

    • BuddyBoss

      Mar 2023 - now
      Technical Support Engineer - Tier 2

      Responsibilities:1. Handled Tier 1 escalated technical tickets 2. Provided customer support for the BuddyBoss theme, platform plugin, and BuddyBoss app.3. Resolved CSS and JavaScript issues. 4. Addressing client inquiries and troubleshooting problems.5. Identified and fixed PHP errors and server issues. 6. Identified Android and iOS app issues and escalated to the app dev team for resolution.7. Replicated issues on the dev site to identify product-level bugs.8. Investigated isolated issues on client staging sites using FTP/SFTP.9. Provided custom code solutions for small features and functionalities.10. Collaborated with product teams and utilized internal Slack channels to discuss and resolve critical issues.11. Prioritized and managed urgent tickets to ensure timely resolution and client satisfaction.12.. Handled issues from angry clients by dedicating extra time and effort to achieve client satisfaction. Show less

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Rezwan Shiblu
      Top-Ranked Technical Support Agent (Trustpilot) Buddyboss May 2024 I am proud to be recognized as a top agent on Trustpilot for BuddyBoss, based on exceptional technical support reviews. This achievement reflects my commitment to delivering outstanding service and support to clients, ensuring their success with BuddyBoss solutions. I am dedicated to maintaining high standards and continuously improving the customer experience.
    • Awarded to Rezwan Shiblu
      Reviews Buddyboss - https://www.trustpilot.com/reviews/68519f2ae7c13c1261036215- https://www.trustpilot.com/reviews/66debfc07d2216f1e3ea8846- https://uk.trustpilot.com/reviews/667c1a5a57fa73ebfa24d578- https://uk.trustpilot.com/reviews/6605bc060ab4d982cbc3c3b7- https://uk.trustpilot.com/reviews/65ba58eb31da4e4753ab8e2d