Deep Enrich
Joii Herman
Lockeford, California, United States
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About me
Product Manager @ Blue Shield of California | Agile Certified Practitioner
Education
National University
-Bachelor's degree Business Administration and Management, General
Experience
Blue Shield of California
Oct 2014 - nowSupports customer service call center team with providing quality service to brokers. Calculated and validated monthly commission paid to external partners. Provided quality customer service to brokers through phone and email correspondence.
Product Manager
Dec 2023 - nowBusiness Process Analyst
Jun 2021 - Dec 2023Customer Service Supervisor
Oct 2020 - Jun 2021Senior Accountant
Oct 2017 - Oct 2020Customer Service Representative
Oct 2014 - Oct 2017
Licenses & Certifications
- View certificate
Agile Product Owner Role: Foundations
LinkedInAug 2022
- View certificate
Leadership Essentials, part of Hispanic & Latino Leadership Academy
McKinsey & CompanyMay 2024 - View certificate
Business Leadership
McKinsey & CompanyApr 2024 - View certificate
Team Leadership
McKinsey & CompanyMay 2024 - View certificate
Prepare for the PMI ACP Certification
LinkedInFeb 2023 - View certificate
Cert Prep: PMI Agile Certified Practitioner (PMI-ACP)®
LinkedInJul 2022 - View certificate
Certified SAFe® 5 Agilist
Scaled Agile, Inc.Apr 2023 - View certificate
PMI Agile Certified Practitioner (PMI-ACP)®
Project Management InstituteNov 2023 - View certificate
Certified SAFe® 6 Lean Portfolio Manager
Scaled Agile, Inc.Jan 2024 - View certificate
Certified SAFe® 6 Agilist
Scaled Agile, Inc.Aug 2023 - View certificate
Agile at Work: Planning with Agile User Stories
LinkedInAug 2022 - View certificate
Self-Leadership
McKinsey & CompanyMay 2024
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