Jimmy Berry

Experience

• 

  Granite Gorge Ski Area

  Dec 2007 - Mar 2008

  Customer Service

  Assisted in managing tubing operations including customer service and lift maintenance. Instructed snowboard lessons for the winter sports program. Helped design, construct, and maintain terrain park features.

• 

  Synergy Sportswear

  Aug 2008 - Jan 2012

  Sales Associate

  Provided customers with information on skate and snowboard products. Liaison between young sports enthusiasts and their parents to find the most suitable products. Learned how to sell sunglasses, Ugg boots, outerwear, bikinis, and everything in between.

• 

  Zumiez

  Jul 2012 - Aug 2012

  Sales Associate

  Merchandised a variety of products to both men and women, assembled skateboards, and worked to meet sales goals hourly. I went from being “In-training” to “employee of the month” in the first month. Left Zumiez, to return to school at Plymouth State University.Maintained Highest Scores on the SPC (Sales Performance Chart) for July 2012: Productivity Per Hour: $181.46 ~ (beyond goal of $155.65) D.P.T: Average Cost Per Item $67.02 ~ (beyond goal of $52.50) U.P.T: Units Per Transaction 2.46 ~ (beyond goal of 2.00) Show less

• 

  Timberline Lodge & Ski Resort

  Jun 2013 - Jul 2014

  Counselor - Timberline Summer Snow Camps

  Responsible for managing activities for performance and freestyle campers. Organized day trips for all ages, interests, and ability levels. I was fortunate enough to help vacationers create lifelong memories on a snowy volcano in Oregon.

• 

  Gunstock Mountain Resort

  Jan 2014 - Apr 2014

  Marketing Intern

  Worked with the sales and marketing department to connect with guests. Photography and videography for marketing purposes. Collaborated with events coordinator for calendar updates on company website and snocountry.com. Represented Gunstock at trade shows and the New England Growth Initiative.

• 

  Crested Butte Mountain Resort

  Sept 2014 - Apr 2015

  Ticket airline reservations in our GDS (Apollo). Update the reservation software (Inntopia) with the GDS data. Acknowledge schedule changes or storm cancellations, then position alternatives for guests based on their needs. Tracking promotions and travel protection claims in Excel. Evaluate Travel Protection claims and issue payouts to client and/or carriers. Double check the secure flight data from Vacation Planners. Assist in the training programs for booking airline reservations, ground transportation and Travel Protection. Help call center when needed. Show less

  • Air Travel Specialist

    Nov 2014 - Apr 2015

  • Vacation Planner

    Sept 2014 - Dec 2014
• 

  Flight Centre Travel Group, The Americas

  Jun 2015 - Sept 2016

  Airfare Expert

  Plan and book leisure travel for any destination. Help to alleviate the concerns of people experiencing new destinations around the world. Listen and make recommendations to coordinate packages that deliver amazing experiences, aligned with the wants and needs of the customer. Find the right products in our GDS (Sabre), online wholesalers, or from within our internal company resources.

• 

  HubSpot

  Sept 2016 - Aug 2023

  Consistently deliver remarkable service experiences to customers while meeting or exceeding daily contribution goals. Proactively seek feedback from peers. Run experiments to find solutions; enjoys challenges, learning quickly when facing new problems. Partner with leadership to add tangible value for our customers, business, and our team. Communicate technical information in an articulate and accessible fashion. Use time efficiently in order to be effective. Prioritize customer > team > self. Show less

  • Senior Customer Support Specialist

    Jan 2018 - Aug 2023

  • Customer Support Specialist

    Apr 2017 - Jan 2018

  • Associate Customer Support Specialist

    Sept 2016 - Apr 2017
• 

  Campaign Creators

  Jul 2023 - now

  Marketing Technologist