Caitlin Kukowski

Experience

• 

  University of Minnesota, Morris

  May 2013 - Jul 2013

  Teacher Assistant - Digital Media Compuations

  Ran each students code in JES to determine if the code was working properly.Graded assignments and entered the results into Moodle grades.Posted feedback on where and why the code broke and explained how to fix the problem.

• 

  University of Minnesota

  Jan 2014 - May 2015

  Communicated with the professor to determine grade levels for each part of a given problem.Assisted the professor by assigning grades to homework and uploading each grade into Moodle. Provided useful feedback to students. Submitted a research proposal to the Math faculty.Did in-depth research on the Finite Element Method and other related Mathematics topics.Created graphs and diagrams in Mathematica.Wrote a 19 page paper in LaTeX on my findings from the research.Addressed the Math faculty's questions, comments, and concerns on my paper in a group meeting.Created a presentation using Beamer and presented to Math faculty, Math students, friends and family. Assisted the professor by assigning grades to assignments. Provided useful feedback and solutions to the students. Aid students in understanding notes and assignments to allow the achievement of gaining the ultimate knowledge from the course. Ability to present material in different perspectives to accommodate all learning styles.Contribute useful learning and studying techniques such that students can excel in the course. Assisted the professor by assigning grades to assignments.Organized papers to reduce the amount of time needed to enter grades.Provided useful feedback and solutions to the students.

  • Teacher Assistant- Calculus II

    Jan 2015 - May 2015

  • Senior Seminar

    Aug 2014 - May 2015

  • Teacher Assistant - Survey of Math

    Aug 2014 - Dec 2014

  • Mathematics Tutor

    Aug 2013 - Dec 2014

  • Teacher Assistant - Pre Calculus

    Jan 2014 - May 2014
• 

  Infinite Campus

  Jul 2015 - Nov 2015

  Software Product Analyst/ Business Analyst Intern

  Determined and documented business rules, business requirements, and reporting logic.Created functional requirements and extract editor layouts to add to the software.Communicated with external customers and collaborated with internal team members to make decisions on business needs.Created JIRA cases, change requests, and testing scenarios for each case.Performed quality control and tested the updated product before releasing it to customers.Worked with developers to update documentation on import and validation logic. Show less

• 

  Infinite Campus

  Mar 2016 - now

  Investigated complex issues via Microsoft SQL Server databases and SQL traces.Used database backups to restore data to its previous state and to investigate changes in data.Located error tokens to gain further insight into problems that occurred within the user interface.Provided technical support via the telephone and electronic communications.Verified support contact credentials and account service level agreements. Assisted the customer by troubleshooting an issue, resolving the incident, redirecting the call, or escalating when necessary.Documented all support incidents and customer requests in the tracking system in a timely manner and used the system to track all unresolved incidents. Collaborated with colleagues to ensure customer requests were handled appropriately and in a timely manner based on established service levels. Kept customers advised on the steps being taken to resolve their incident or service request.Prioritized multiple tasks throughout the day.Maintained technical product knowledge on existing and new products, and actively applied the new knowledge. Became a source of knowledge on team specific modules, and other modules of interest. Show less Provided technical support via the telephone and electronic communications.Verified support contact credentials and account service level agreements. Assisted the customer by troubleshooting an issue, resolving the incident, redirecting the call, or escalating.Documented all support incidents and customer requests in the tracking system in a timely manner and used the system to track all unresolved incidents. Worked with the support team to ensure customer requests were handled appropriately and in a timely manner based on established service levels. Kept customers advised on the steps being taken to resolve their incident or service request.Prioritized multiple tasks throughout the day.Maintained technical product knowledge on existing and new products.Became a source of knowledge on team specific modules, and other modules of interest.Mentored new Support Representatives on the Support team.Reviewed Bug and Enhancements write-ups submitted by new Support Representatives. Used SQL to query the database and found error tokens on the server to more effectively troubleshoot issues. Show less Provided technical support via the telephone and electronic communications.Verified support contact credentials and account service level agreements. Assisted the customer by resolving the incident, redirecting the call, or escalating.Documented all support incidents and customer requests in the tracking system in a timely manner and used the system to track all unresolved incidents. Worked with support team to ensure customer requests were handled appropriately and in a timely manner based on established service levels. Kept customers advised on the steps being taken to resolve their incident or service request.Prioritized multiple tasks throughout the day.Maintained technical product knowledge on existing and new products.Triaged and prioritized customer issues. Show less

  • Software Engineer II

    Jul 2023 - now

  • Software Engineer I

    May 2021 - Jun 2023

  • Test Analyst / Quality Assurance Analyst

    Aug 2019 - May 2021

  • Technical Support Advisor

    Oct 2017 - Jul 2019

  • Support Advisor

    Oct 2016 - Oct 2017

  • Support Representative

    Mar 2016 - Sept 2016